About This Role
This role involves leading large-scale recruitment activities and driving hiring success across multiple BPO and Call Center projects. It suits a highly motivated Talent Acquisition Supervisor with experience in mass hiring.
Responsibilities
- Plan and execute high-volume recruitment campaigns to achieve hiring targets within agreed timelines
- Expand and optimize sourcing channels, including social media platforms, community networks, and recruitment vendors
- Build and maintain a strong talent pipeline to support urgent hiring demands and reduce candidate drop-off rates
- Collaborate with Operations Managers to forecast weekly and monthly hiring needs
- Ensure recruitment SLAs and Time-to-Fill targets are met
- Provide market insights and recommend process improvements to increase interview conversion and hiring success rates
- Lead, coach, and motivate the Talent Acquisition team to achieve recruitment goals
- Monitor key recruitment metrics, including sourcing productivity, interview attendance, and onboarding rates
- Support recruiters in developing effective screening and candidate closing techniques
- Manage recruitment dashboards and provide regular updates on hiring progress, risks, and forecasts
- Continuously improve recruitment processes to enhance speed, efficiency, and candidate experience
- Ensure compliance with company policies, security requirements, and labor regulations
Requirements
- 2-4 years of experience in Mass/Volume Hiring, preferably within a BPO environment
- Strong sourcing and stakeholder management skills
- Advanced Excel skills with experience in reporting and dashboard management
- Data-driven mindset with strong analytical ability
- Comfortable working in a fast-paced, target-driven environment
- Strong leadership, accountability, and results-oriented mindset
Benefits
- Performance-based bonus
- 13th-month salary
- 100% salary during probation
- 14 annual leave days
- Full social insurance, health insurance, and Aon healthcare coverage
- Lunch and parking allowance
- Clear career development and advancement opportunities
- Professional and collaborative working environment
- Employee engagement activities, recognition programs, and company events
