About This Role
This role involves leading a team of recruiters to ensure high-quality recruitment outcomes are delivered efficiently and in line with agreed standards. The focus is on operational execution, team performance, and providing a positive hiring manager experience, while aligning with the overall Talent Acquisition (TA) service delivery model.
Responsibilities
- Lead the day-to-day delivery of recruitment activities across assigned roles, functions, or geographies
- Ensure requisitions are progressed efficiently and in line with agreed service level agreements (SLAs), priorities, and hiring plans
- Monitor team performance across key metrics such as time-to-hire, pipeline health, quality, and candidate experience
- Act as the first point of escalation for delivery issues, blockers, or prioritization challenges
- Manage, coach, and support a team of Recruiters to ensure consistent performance and engagement
- Allocate workload effectively across the team based on demand, complexity, and capacity
- Provide regular feedback, coaching, and development support to build recruiter capability
- Support onboarding and ramp-up of new team members
- Partner closely with Hiring Managers to ensure clear understanding of requirements, timelines, and expectations
- Support Recruiters in managing hiring manager relationships and resolving operational issues
- Ensure a consistent, professional, and positive experience for Hiring Managers and candidates
- Ensure recruitment processes are followed consistently and in line with agreed operating models and policies
- Maintain high standards of data quality, system usage, and documentation
- Ensure compliance with local labor laws, data privacy, and internal governance requirements
- Identify recurring delivery challenges or inefficiencies and propose practical improvements
- Support the implementation of process changes, new tools, or ways of working as part of TA transformation initiatives
- Share best practices and insights with the wider TA leadership and service delivery teams
Requirements
- Solid experience in Talent Acquisition delivery, either in-house or within an RPO environment
- Previous experience leading, mentoring, or acting as a senior point of contact within a recruitment team
- Strong understanding of end-to-end recruitment processes and stakeholder management
- Ability to manage priorities, volumes, and competing demands in a fast-paced environment
- Comfortable working with TA metrics, dashboards, and performance tracking
Important Details
- Key Competencies: Operational focus and delivery ownership, people leadership and coaching mindset, clear and confident communication, problem-solving and escalation management, collaboration and continuous improvement orientation
