About This Role
This role focuses on ensuring the consistent quality, fairness, and standards of recruitment services. The manager will use operational insight, quality reviews, and stakeholder feedback to identify areas for improvement and bring together the right people to implement practical changes. It is a hands-on position for someone curious, evidence-led, and motivated by continuous improvement, offering the opportunity to influence recruitment delivery and solve operational challenges.
Responsibilities
- Build a strong understanding of recruitment delivery across the end-to-end candidate lifecycle, considering the experience of candidates, recruiters, assessors, hiring teams, and other stakeholders
- Use performance information, quality reviews, governance controls, and stakeholder feedback to assess delivery, identifying strengths, emerging risks, inconsistencies, and areas requiring intervention
- Investigate issues across people, process, technology, and suppliers, identifying underlying causes and turning evidence into clear, practical actions that improve recruitment delivery and candidate outcomes
- Lead targeted quality assurance activity, including reviews, sampling, and calibration across recruitment and assessment, providing feedback and support to strengthen consistency, evaluation quality, and good practice
- Bring together the right stakeholders to resolve delivery issues, agreeing ownership, constructively challenging performance, and coordinating recovery or improvement activity where expectations are not being met
- Ensure recruitment processes and operational controls are effective in practice, bringing risks, quality findings, and outstanding actions into appropriate governance forums and monitoring actions through to resolution
- Identify and coordinate opportunities for continuous improvement, working across Talent Acquisition, the Centre of Excellence, People Technology & Transformation, and external suppliers to simplify processes and ensure agreed changes are effectively implemented, adopted, and sustained
- Build strong relationships and maintain clear operational standards, communicating complex issues effectively, maintaining appropriate procedures and guidance, and holding internal teams and suppliers accountable for agreed processes, controls, commitments, and service standards
Requirements
- Strong experience in Talent Acquisition, recruitment operations, operational delivery, or a related performance excellence role, with a thorough understanding of end-to-end recruitment processes and candidate journeys
- Strong problem-solving and root-cause analysis skills, with the ability to draw together operational evidence, quality controls, and stakeholder insight to identify issues and deliver practical, sustainable improvements
- Proven stakeholder management and influencing skills, with the confidence to challenge constructively, create shared ownership, and hold teams, stakeholders, and suppliers accountable for agreed actions
