About the role
Position Type:
Auxiliary - Technical/Info Services/Technical Services
Shift Type: Full-Time
Wage/Hour Status: Non-Exempt
Reports To: Network Operations Supervisor
EMPLOYMENT BEGINS: As soon as possible
PRIMARY PURPOSE:
- To assist the System Administrators and Teaching Staff by integrating and managing Apple devices, servers, and Google Chromebooks.
QUALIFICATIONS:
Education/Certification:
- High School Diploma or GED
- Valid Texas driver's license
- Preference for applicants with JAMF Certifications
- Preference for applicants with Apple Certifications
- Preference for applicants with Google Workspace Certifications
Special Knowledge/Skills:
- JAMF Pro administration for all Apple devices
- Google Workspace administration
- Strong troubleshooting skills on macOS/iOS and ChromeOS
- Familiarity with Linux distributions and processes
- Strong interpersonal skills to translate tech-heavy concepts to non-technical users
Experience:
- Troubleshooting skills related to iOS, macOS, ChromeOS, and Linux preferred
- Technical writing skills
MAJOR RESPONSIBILITIES AND DUTIES:
- Act as first level of defense for all support requests from department technicians and helpdesk personnel
- Manage all change requests regarding device enrollment
- Perform troubleshooting on Apple and Chromebook devices
- Work with district departments on new software rollouts, including packaging, testing and deployment
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES:
- None
WORKING CONDITIONS:
Mental Demands:
- Ability to work in a high-pressure environment while maintaining a high degree of professionalism
- Strong ability to multitask
- Ability to work a flexible schedule as needed, including occasional prolonged and irregular hours
- Able to solve complex problems with tight deadlines
- Communicating well in both oral and written form, complying with timelines
Physical demands/environmental factors:
- Reaching with hands and arms and frequently repeating the same hand, arm, or finger motion
- Ability to sit for prolonged periods of time
- Ability to lift 60 pounds
- Seeing close work such as typed or handwritten material
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