About the role
We are currently seeking a Systems Engineering Specialist - Endpoint Management-MDM Analyst to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).
Role Overview
This role provides advanced operational support and implementation capability for MDM and Endpoint environments, with responsibility for L2/L3 support and project execution.
Key Responsibilities
- MDM Endpoint Management
- Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
- Manage and support devices across iOS, Android, Windows, and macOS platforms.
- Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.
- Operations Support
- Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
- Troubleshoot device, application, and policy-related issues.
- Follow ITIL-based incident, problem, and change management processes.
- Implementation Projects
- Support endpoint deployments, upgrades, and onboarding activities.
- Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
- Assist with automation, documentation, and reporting activities.
- Collaboration Documentation
- Work closely with team members and cross-functional teams.
- Maintain accurate documentation, SOPs, and knowledge articles.
- Provide regular updates and communicate effectively with stakeholders.
Required Skills
- Microsoft Intune / Endpoint Manager
- Airwatch
- Windows 10/11
- iOS
- Android
- macOS
- Basic PowerShell scripting
- Understanding of ITIL processes
- Strong communication skills
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