Systems Analyst V

Organization: DEPARTMENT OF INFORMATION RESOURCES

Primary Location: Texas-Austin
Work Locations: Austin Data Center 9500 Metric Boulevard Austin 78758

Job: Computer and Mathematical
Employee Status: Regular
Schedule: Full-time
Standard Hours Per Week: 40.00
State Job Code: 0256
Salary Admin Plan: B
Grade: 25
Number of Openings: 1
Overtime Status: Exempt

Description Job Posting:

Position Title:
Systems Analyst V

Class/Group:
0256/B25
Military Occupation Specialty Code:
Army: 25B
Fair Labor Standards Act Status:
Exempt
Number of Vacancies:
1
Division/Section:
Chief Operations Office/STS Program Operations

Duration:
Regular
Hours Worked Weekly:
40
Travel:
Occasional

Position Description What We Do
We are a technology agency powered by people.
DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.
DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 260 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how Texas government serves Texans.

Position Summary
This position performs advanced (senior-level) computer systems analysis work and technical activities required for DIR’s outsourced shared services contracts. Acts as an operations technical contact and working counterpart with the service delivery tower leads and technical architects from the outsourcing service providers. Provides on call support for major incidents working closely with service delivery tower leads and provides updates to leadership. Works under the minimal supervision of the Operations Division Director with considerable latitude for the use of initiative and independent judgment.

• Leads and contributes to the creation of service delivery processes developed by the Service Provider. Specifically: Incident, Access, Security, Request, Event, Change, Service Level, Problem, and Availability Management.
• Provides expert technical and operational guidance to DIR engineering in support of new contract services.
• Processes and provides oversight of major incident management.
• Provides expert information and advice regarding public cloud, server, network, mainframe and data center environments; provides overall guidance to the Service Provider Account Team regarding the operational related needs of DIR and DIR customers.
• Works with Service Provider(s), DIR Service Representatives and/or DIR Customer Agencies in identifying, escalating and troubleshooting to resolve public cloud, network, compute, storage, and application issues, performance problems to include after hours on call support as needed and communicate status to leadership.
• Monitors service provider’s technology architecture and standards; assesses service provider’s quality of technical support and ensures appropriate on-going receipt of services from the Service Provider; analyzes service level metrics reports and data exports to assess Service Provider on-going server performance; uses automated tool to analyze data exports and spreadsheet data addressing usage of capacity, disk storage, tape, etc.
• Reviews performance reports and identifies issues or opportunities for continuous improvement; develops or enhances server and network related performance metrics to facilitate evaluation of work activities; reviews benchmarking approach and participates in server benchmarking activities; develops and recommends modifications to server related DIR information technology infrastructure standards.
• Performs other work-related duties as assigned.

Qualifications Education

• Graduation from a four-year college or university with major coursework in Computer Science, Computer Information Systems, or related fields.
• Additional work-related experience may be substituted for education on a year-for-year basis (High-school diploma required).

Experience and Training Required

• Four (4) years of progressively responsible experience in the IT industry including managing complex public and private cloud environments, including capacity planning, operating system upgrades, system software upgrades, and implementing server hardware upgrades. Some experience must be hands-on public cloud administration, system programming, and system software installation.
• Four (4) years of experience working on Public Cloud/Network/Server Incident Management and escalations on a 24x7 on call basis.
• Two (2) years of experience working in a multi-service component provider environment.
• Two (2) years of experience working with or managing a disaster recovery program.
• AWS Certified Cloud Practitioner
• Microsoft Certified: Azure Fundamentals (AZ‑900)
• GCP Cloud Digital Leader

Experience and Training Preferred

• AWS Certified - Solutions Architect and/or Developer and/or SysOps Administrator
• Microsoft Certified: Azure Administrator Associate (AZ‑104)
• GCP Associate Cloud Engineer
• Experience with public cloud and datacenter architecture best-practices.
• Experience with Software Defined Network, Software Defined WAN and Software Defined Data Centers.
• Experience with different cloud deployments and with different cloud providers.
• Experience with datacenter and cloud load balancers, firewalls/security groups, and routing.
• Extensive server related planning and operational experience, including troubleshooting and resolving complex server problems or issues.
• Extensive experience leading, inspiring and building trust among stakeholders.
• Experience integrating systems.
• Experience defining IT security policy.
• Experience identifying and resolving technology and business risks.
• Extensive experience in implementing upgraded server hardware and system software.
• Experience working as a server system programmer or technical expert.
• Experience working as a server technical lead on infrastructure transition or transformation activities, especially involving multiple cloud environments or data centers.

Knowledge, Skills, and Abilities

• Knowledge of business practices and approaches.
• Knowledge of server hardware and system software.
• Knowledge of Texas state agency server technology and service delivery operational processes.
• Skilled in influencing, negotiation, and problem resolution.
• Skilled in quantitative and qualitative analysis.
• Demonstrated ability to work on concurrent tasks while effectively prioritizing and coordinating work assignments.
• Ability to think strategically and focus on results.
• Ability to plan, organize, coordinate, monitor and evaluate multiple priorities.
• Ability to forecast server computer resource requirements.
• Ability to exercise sound judgment in making critical decisions.
• Ability to gain and maintain the cooperation and participation of others.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels, including agency management, direct supervisors, co-workers, internal and external customers.
• Ability to understand, follow and convey brief oral and/or written instructions.
• Ability to communicate both verbally and in writing, in a clear and concise manner.
• Ability to work independently and as part of a team, and to support and contribute to a cohesive team environment.
• Ability to work under pressure and develop schedules to complete assigned tasks.
• Ability to work a flexible schedule to meet required deadlines.
• Ability to comply with all agency policy and applicable laws.
• Ability to comply with all applicable safety rules, regulations, and standards.
• Ability to maintain the security and integrity of any critical infrastructure researched, worked on, or accessed for work purposes.

Computer Skills

• Proficiency in the use of a computer and applicable software necessary to perform work assignments e.g., word processing, spreadsheets (Microsoft Office preferred).

Other Requirements

• Regular and punctual attendance at the workplace.
• Criminal background check.

Working Conditions

• Frequent use of computers, copiers, printers, and telephones.
• Frequent standing, walking, sitting, listening, and talking.
• Frequent work under stress, as a team member, and in direct contact with others.
• Occasional bending, stooping, lifting, and climbing.