This Systems Analyst role focuses on the technical delivery, data architecture, and operational support of Channel Data Management (CDM) solutions within a complex enterprise environment. The position defines and delivers high-value CDM enhancements while ensuring data integrity, system performance, and scalability. It requires deep expertise in relational databases, data modeling, query optimization, and hands-on experience designing, developing, and maintaining ETL pipelines.
Responsibilities
Provide technical expertise to manage and support complex IT architectures supporting CDM solutions
Perform daily CDM system monitoring, including data validation, batch/job execution, and overall system health
Troubleshoot and resolve data quality and system issues identified through monitoring activities
Manage incidents and changes in alignment with the ITIL framework, including escalation to IT teams and tracking through resolution
Maintain, test, and continuously improve business and system operations to ensure stability and performance of 24x7 applications
Support CDM Operations, Geo Sales Operations, and Data-to-Value teams with issue resolution, data loads, mass data updates, and technical guidance
Develop SQL-based solutions to support reporting and analytics needs, including Power BI datasets and reports
Build and maintain Business Objects Universes and reports
Design and deliver solutions using Microsoft Power BI and Power Platform tools
Maintain a holistic view of CDM processes and users to assess functional impacts across configuration, workflows, integrations, and reporting
Apply deep understanding of CDM business processes and related enterprise systems, including ERP, PLM, CRM, and the Microsoft ecosystem
Work closely with technology and operations teams to ensure successful, sustainable delivery of CDM systems, including transitions to IT operations
Provide regular project and operational updates (weekly/monthly), and confidently brief executive audiences to support informed, proactive decision-making
Report risks, issues, and progress to IT leadership, escalating as appropriate
Develop, deliver, and support training for CDM operations and key user teams, enabling adoption and effective system usage
Effectively communicate complex technical concepts to both technical and non-technical stakeholders
Requirements
5+ years of experience in designing solutions and defining requirements for CDM platforms and complex IT systems, including hands-on experience with databases, SQL, ETL processes, and related data systems
Excellent communication and customer service skills
Strong problem-solving ability, critical thinking skills, creative/innovative thinking, attention to detail, and previous systems/business analyst experience
Millions of jobs, with real people getting hired every day
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1,000,000+
Tailored applications submitted
Positive attitude, strong self-motivation, ability to meet deadlines, and ability to determine appropriate sense of urgency
Good understanding of software development life cycles
Bachelor
The Systems Analyst position defines and delivers high‑value CDM enhancements while ensuring data integrity, system performance, and scalability. The role requires deep expertise in relational databases, data modeling, and query optimization, as well as hands-on experience designing, developing, and maintaining ETL pipelines to support data ingestion, transformation, and integration across multiple systems. degree in computer science, Information Technology, Information Systems or closely related field
Expertise in Data warehouse and ETL tools like BODS (Business Objects Data Services), DataStage, Business Objects, AWS Aurora and AWS Redshift
Knowledge in IT Development, Production support or Operations area
Extensive working experience in SQL Query or other programming languages
Knowledge in Microsoft Office tools, particularly Excel, VBA and Access
Oral and written communication
Strong problem solving, critical thinking
Ability to be a global team player, communicate and work well in a collaborative environment
Proactive in resolving issues and delivering business solutions
Handling confidential and sensitive data and information
Process facilitation
Nice to have:
Knowledge of web applications, portals and document management tools
Knowledge of webMethods or any such integration tools
Knowledge of SAP HANA, Microsoft D365, Enovia or similar tools in ERP, CRM and PLM
Knowledge in Power Platform apps, Power BI, Power App, Power Automate/Flow
Experience in project management skills
About the Company
Xerox has continually redefined the workplace experience for over 100 years, expanding into software and services to sustainably power the hybrid workplace. Today, the company delivers client-centric and digitally-driven technology solutions, providing differentiated business and technology offerings and financial services that drive success for clients from the office to industrial environments.
