Systems Analyst

About This Role

This Systems Analyst role involves supporting users and maintaining communication systems within the Public Utilities department. The position requires a blend of technical expertise in radio communications and user support, suitable for an individual who can troubleshoot complex systems and adapt to emergency schedules.

Responsibilities

• Support users by training, creating user documentation, building and running reports, conducting usability testing, and troubleshooting issues
• Maintain systems by learning new technologies
• Perform other related duties as required
• Troubleshoot both analog and digital communications systems and physical component issues
• Adapt complex communications principles and techniques to a large radio network with sites in multiple locations
• Support network infrastructure including Switches, RF Equipment, LAN, Telephony, Ethernet, Microwave, and Fiber
• Support Radio System equipment, hardware, and software installations
• Assume responsibility for site escorting contractors when on site performing maintenance on City or Lessee equipment
• Be available on call for emergency work at transmitter sites, dispatch centers, large-scale City events and whenever else needed
• Inspect transmitter sites for proper operation of HVAC, tower lighting, generators, UPS units, security, and other site located systems
• Look for any anomalies inside and outside the compound and shelter
• Perform field service relating to all duties as listed, in addition to that which requires attention for the ORC, dispatch centers, managed facilities, or customers locations
• Perform the more difficult technical work necessary to develop, install, expand, and maintain Communications Systems
• Prepare and document new systems for vehicle installation
• Assume duties of team members during absence or emergency
• Support technicians in learning job duties and electronic knowledge
• Inspect, analyze, troubleshoot and resolve issues with equipment and report findings in need of attention

Requirements

• Associate's Degree in Computer Science or closely related field from an accredited college, university, or vocational school preferred
• Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking
• Technical knowledge of electrical repair and installations
• Working knowledge of automotive wiring as it relates to the installation and maintenance of mobile two-way radios and other mobile electronic equipment
• Basic familiarity with computers
• Working knowledge of Microsoft operating systems and programs including but not limited to Access, Excel and Word