This Systems Analyst role bridges business needs and technology delivery, combining structured analysis, systems thinking, and practical delivery expertise to shape solutions from early discovery and estimation through design, implementation, and transition to service. The role holder is expected to work with a high degree of ownership, influence stakeholders, manage analysis across complex change, mentor less experienced analysts, and contribute to the continuous improvement of the Systems Analysis practice.
Responsibilities
Elicit, analyse and prioritise business, system, data and non-functional requirements, defining outcomes, scope, assumptions, constraints, dependencies and success measures
Facilitate workshops with business, technology, risk and third-party stakeholders, translating needs into clear, testable and traceable requirements and delivery artefacts
Analyse current-state processes, systems, interfaces and data flows; assess end-to-end impacts and help define viable future-state solutions
Work across discovery, refinement, estimation, delivery, testing, release readiness and production handover, resolving ambiguity and supporting decisions throughout
Partner with engineering, QA, business SMEs and vendors to align acceptance criteria, implementation and test coverage with business outcomes and material risks
Maintain accurate analysis artefacts, traceability and decision history in Jira and Confluence, and support production issue and root-cause analysis
Mentor less experienced analysts and contribute to practice standards, knowledge sharing, process simplification and cross-team collaboration
Use approved AI-assisted tools responsibly to improve analysis and documentation while retaining human judgement, confidentiality and validation
Contribute to solution options analysis and recommendation, ensuring alignment with business strategy, architecture standards and target operating models
Act as a senior individual contributor within the Systems Analysis practice
Requirements
Third-level qualification in Business Information Systems, Computer Science, Information Technology, Engineering, Business or a related discipline, or equivalent relevant experience
At least five years of relevant business or systems analysis experience, including ownership of complex change in a large enterprise environment
Fluent written and spoken English
Strong practical knowledge of analysis techniques and standards aligned to BABOK or equivalent recognised practice
Demonstrated ability to turn complex and sometimes ambiguous needs into clear, testable and implementation-ready requirements
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Experience analysing system behaviour, processes, data, interfaces and end-to-end impacts across multiple applications and teams
Experience working in Agile delivery teams, with a sound understanding of the full software development lifecycle and quality practices
Excellent facilitation, stakeholder management, written communication and presentation skills, including the ability to challenge constructively and influence decisions
Strong analytical thinking, attention to detail and a structured approach to problem solving, prioritisation and risk management
Ability to work independently, manage competing priorities and take accountability for analysis outcomes
Curious, outcome-focused and comfortable working through ambiguity
Collaborative and able to build trust across business, technology and vendor teams
Pragmatic, evidence-led and willing to challenge assumptions respectfully
Committed to quality, continuous improvement, knowledge sharing and professional development
Able to balance pace with the control, documentation and traceability expected in a regulated environment
Nice to have:
Experience in life insurance, pensions, investment products or another regulated financial services environment
Experience with customer, broker, back-office, workflow automation, integration or data-led change
Practical knowledge of APIs, event or batch integrations, SQL, data mapping and logical data modelling
Experience with enterprise architecture, business capability modelling, service design or product operating models
Knowledge of German or experience working across Irish and German stakeholder groups
Recognised Business Analysis qualification such as IIBA, BCS or equivalent
Important Details
Team: Part of the I.S. Systems Analysis Team, predominantly based in Dublin, Ireland
Work locations: Germany and Ireland
About the Company
Canada Life Assurance Europe plc (‘CLE’) is a dynamic insurance company with over 700 people across offices in Germany and Ireland. They have been operating in Germany since 2000 and have established a fast-growing presence in one of the world’s largest and most established markets. They specialise in providing innovative unit-linked pension, savings, and protection solutions and have become a trusted partner for life insurance products distributed through independent brokers. Their priority is to support customers at every stage of life with the best products and service, tailored to their needs.
