Systems Analyst

About This Role

This pivotal role involves leading the analysis, design, and implementation of digital banking applications. You will work at the intersection of business and technology, leveraging expertise in a specific digital banking or fintech application to translate complex business needs into clear, actionable technical requirements. The role requires a strong understanding of the entire digital banking ecosystem and the ability to guide and influence cross-functional teams to deliver exceptional digital experiences for customers.

Responsibilities

• Lead the analysis and documentation of complex business processes for digital applications
• Conduct in-depth gap analysis to identify opportunities for strategic enhancements and optimizations that align with business goals
• Drive the entire requirements lifecycle, from high-level concept to detailed functional specifications
• Create comprehensive technical specifications, user stories, and acceptance criteria for development and QA teams
• Act as the primary liaison between business units, IT teams, and external vendors
• Facilitate workshops, lead discussions, and manage expectations across all stakeholders to ensure project alignment and successful delivery
• Serve as a subject matter expert for digital applications, providing expert-level troubleshooting and strategic solutions for complex issues
• Analyze root causes and drive the implementation of long-term fixes
• Provide guidance and mentorship to junior team members
• Champion best practices for business and systems analysis, promoting a culture of excellence and continuous improvement within the team

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field is preferred
• 7+ years of progressive experience as an Application Analyst or Business Analyst, with a strong focus on digital products or applications within the financial sector
• Proven expertise on a specific digital banking or fintech application, with deep knowledge of its architecture, core functionality, and common integration patterns
• A strong understanding of a key transactional domain such as payments, loans, or reconciliation is highly desirable
• Must be amenable to work onsite and be assigned in Ortigas

About the Company

BDO Unibank, Inc. is the Philippines' leading full-service bank, offering a wide range of financial and digital banking services. Guided by its brand promise “We Find Ways,” the company is committed to delivering easy, reliable, and customer-focused services.