About the role
The Systems Analyst Associate is responsible for supporting assigned operating systems and networks. The Systems Analyst Associate is responsible for the installation, upgrades and maintenance of assigned application software and operating systems.
- Supports assigned operating systems and networks
- Performs installation and upgrades of assigned application software and operating systems
- Initiates back-up procedures for operations of systems and networks
- Troubleshoot hardware, software and network problems
- Performs equipment failure and disaster recovery procedures for applications and networks
- Issues advanced notifications of any extended system downtimes or extended interruption of operations
- Supports maintenance of assigned applications and system users
- Consults with business users to identify needs, opportunities for improvement, and enhancements to systems and networks
- Supports assigned applications to promote optimal functionality, including documenting change requests
- Participates in change management, communication, report initiatives and provides optimal customer service
Education:
- Bachelor's Degree in Information Technology or other field of study; or equivalent experience may be accepted in lieu of degree.
Experience:
- None with IT related bachelors degree, three (3) years of experience with associate degree, or five (5) years of experience with no degree, maintaining operating systems and applications; programming micro, mainframes and network technologies.
Required knowledge, skills, abilities:
- Knowledge of operating systems and application software. Ability to perform system analysis and testing. Excellent time-management and organization skills. Strong verbal and written communication skills.
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