Systems Analyst

About This Role

This role involves installing, configuring, managing, and maintaining computer networks, workstations, and server systems, along with their supporting hardware and software. It suits a technical professional who can troubleshoot issues, provide user training, and ensure system security and efficiency.

Responsibilities

• Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms
• Train/instruct users in proper use and security of all systems
• Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet
• Respond to program error messages
• Provide network communications support and technical guidance
• Refer major problems to vendors/technicians
• Analyze, recommend, and implement process improvements
• Consult with others to assess/analyze/resolve computing needs and system requirements
• Inspect, test, and diagnose computer equipment/systems
• Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements
• Plan, coordinate, and implement network security measures
• Provide end-user support for all applications
• Plan and manage disk space for entire network
• Maintain accurate inventory of all technological devices
• Enter commands and activate controls on computers and equipment
• Ensure backup tapes are locked in a fireproof safe
• Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Maintain confidentiality of proprietary information; protect company assets
• Address guests’ service needs; assist other employees
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Develop and maintain positive working relationships with others; support team to reach common goals
• Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
• Stand, sit, or walk for extended periods of time
• Enter and locate information using computers/Point of Sale (POS) systems
• Move up and down stairs/ramps
• Perform other reasonable job duties as requested by Supervisors