About This Role
This Systems Analyst position involves coordinating the overall technology infrastructure for the organization by analyzing and improving systems to ensure efficiency. The role suits an individual with a strong working knowledge of various IT systems who can build relationships with partners, vendors, and staff.
Responsibilities
- Install, configure, maintain, and monitor the credit union and CUSO
's local area network (LAN), wide area network (WAN), wireless network, phone system hardware and software, and any other related systems to ensure they are operational
- Deploy, manage, and monitor all servers, storage area networks (SAN), laptops, desktops, and other peripherals, maintaining effective system imaging, deployment, and patch management processes
- Use virtualization and company-wide email system software capabilities
- Research and diagnose IT problems within the entire infrastructure; troubleshoot, resolve, and/or provide solutions
- Coordinate assistance from third-party vendors when necessary
- Monitor and run backup/replication procedures
- Assist in preparation of the IT budget
- Responsible for the service of equipment and systems, including maintenance of software licenses
- Assist in development, application, and maintenance of IT policies, procedures, and documentation including SOP
's, guides, and configurations for firewalls, switches, backups, Racktop, and VPN
- Train credit union and CUSO staff on effective use of online services, Intranet, and other provided technology
- Assist in testing and updating of the disaster recovery plan
- Participate in the evaluation, development, and implementation of computer security and loss prevention controls
- Assist with audit and exam discovery and remediations
- Act as backup help desk support and assist on escalations as needed
- Other duties as assigned by management
Requirements
- Working knowledge of the installation, functions, configuration, and capabilities of Windows servers, SAN
's, desktops, laptops, networks, backup/replication/virtualization software, company-wide email system, and other related technology software and systems
- Effective analytical and decision-making skills
- Willingness to learn and help
- Ability to build relationships with partners, vendors, and staff
- Excellent communication skills
- Organized
- Ability to work well with others
- High school diploma
- Ability to pass background, credit, and bondability checks to the company
's satisfaction
Nice to have:
- Prior experience with Fortigate firewalls, Powershell, Office 365, and VMware
