About This Role
This People Systems Analyst role on the People Technology team serves as a key business systems partner, bridging the gap between People Operations stakeholders and the platforms that power their work. You will lead discovery, drive requirements, own testing, and see projects through from kickoff to hypercare, ensuring HR and talent systems scale with the speed and complexity of Snowflake.
Responsibilities
- Partner closely with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery, translate business needs into clear requirements, and recommend system solutions
- Lead end-to-end project delivery for system implementations and enhancements, including requirements gathering, solution design, UAT planning and execution, cutover coordination, go-live deployment, and hypercare support
- Create and own test plans, test scripts, and defect tracking; lead structured testing cycles and coordinate cross-functional testers to ensure quality outcomes before every release
- Administer, configure, and support HR systems day-to-day, including Service Now HRSD and our Applicant Tracking System (Ashby), resolving production issues and delivering on enhancement requests
- Triage and manage the support queue, troubleshooting system issues, researching root causes, routing escalations, and communicating resolution timelines to stakeholders
- Ensure data integrity across HR platforms and downstream systems; adhere to data governance, compliance, and security policies
- Document processes, configuration decisions, and procedures; assist with end-user training and quick reference guide creation
- Leverage AI tools to improve, automate, and operationalize tasks and processes across the People Systems function
Requirements
- 4+ years of hands-on business systems analyst experience in HR technology, including discovery, requirements documentation, testing, and deployment ownership on a project basis
- Experience supporting system implementations in a high-growth, global environment
- Demonstrated ability to lead UAT and regression testing, writing test scripts, organizing testers, tracking defects, and driving issues to resolution
- Experience with cutover planning, go-live coordination, and hypercare support for system implementations or major releases
- Excellent written and verbal communication skills; ability to translate business requirements into technical specifications and communicate technical concepts clearly to non-technical audiences
- Strong analytical and problem-solving skills with a methodical, detail-oriented approach to documentation and process design
- Ability to manage multiple concurrent projects and evolving priorities while maintaining quality and responsiveness to stakeholder needs
- Customer-service orientation and a collaborative mindset
