Supporting Postmedia Distribution Services, the Systems Administrator provides leadership and hands-on support for enterprise applications, end-user services, and related business technology. This position connects business departments, internal IT teams, senior leadership, and external partners, translating business requirements into supportable solutions. The role combines people leadership, business relationship management, operational support, application ownership, and project delivery responsibilities in a fast-paced national environment.
Responsibilities
Provide ongoing support and lifecycle management for business applications and systems, including requirements, selection, implementation, configuration, integration, upgrades, support, and retirement
Manage application performance, availability, and supportability
Establish and maintain application ownership, support models, roadmaps, inventories, licensing records, technical dependencies, and recovery requirements
Coordinate application testing, release planning, upgrades, production changes, vendor fixes, and post-implementation support
Evaluate new software and services against business, technical, security, privacy, accessibility, integration, and total-cost requirements
Lead application support, service desk, and end-user service activities, including workload prioritization, escalations, and service-quality oversight
Establish service standards, escalation paths, ticket priorities, service-level expectations, and consistent customer communication practices
Act as the senior escalation point for major incidents, complex application problems, service interruptions, and high-priority business issues
Coordinate technical and vendor resources during outages and ensure stakeholders receive timely, clear, and accurate updates
Maintain knowledge articles, support procedures, troubleshooting guides, and self-service resources
Act as a liaison between IT and business teams to understand operational needs and translate them into practical application and technology solutions
Review business and support processes, identify inefficiencies, and develop plans that improve productivity, service quality, and cost-effectiveness
Facilitate requirements gathering, process mapping, solution evaluation, user acceptance testing, and implementation planning
Develop training initiatives, user documentation, and change-support materials
Identify recurring manual work and implement automation using PowerShell, Power Automate, Microsoft Copilot, n8n workflow tools, and other appropriate technologies
Lead, coach, and develop internal, remote, and external technical-support resources
Assign work, establish priorities, and balance operational support with projects, maintenance, security work, and business deadlines
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Set clear expectations for ownership, documentation, communication, customer service, and follow-through
Support team onboarding, knowledge transfer, performance development, and succession planning
Build a collaborative, service-oriented culture focused on accountability, continuous improvement, and customer experience
Lead cross-functional technology projects from discovery and planning through configuration, testing, communication, training, cutover, and stabilization
Manage application implementations, upgrades, tenant and domain transitions, identity changes, endpoint migrations, virtual-desktop transitions, and collaboration-platform changes
Coordinate technology work associated with acquisitions, divestitures, company transitions, organizational restructuring, and environment consolidation
Develop implementation, contingency, and rollback plans that protect business continuity and minimize disruption to employees and customers
Track decisions, issues, risks, budgets, and progress, and provide concise reporting to stakeholders and leadership
Provide operational knowledge for Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint, Intune, Azure, and related services
Support Active Directory, Microsoft Entra ID, multifactor authentication, single sign-on, role-based access, and identity lifecycle management
Coordinate user onboarding, transfers, terminations, licensing, access provisioning, and periodic access reviews
Work with infrastructure and security teams on endpoints, remote access, vendor VPN connections, server dependencies, software deployment, patching, and upgrade readiness
Establish relationships with vendors providing software for order Pick/Return lines, application support, consulting, telecommunications, mobility, and managed services
Assist in evaluating proposals, licensing options, statements of work, renewals, and service agreements
Support business and technology teams with budgeting, forecasting, procurement requirements, invoice validation, contract renewals, and technology lifecycle planning
Assist with the delivery and support of business voice, mobile, and softphone services, Microsoft Teams calling, carrier services, and associated support processes
Identify opportunities to improve service levels, simplify vendor relationships, and reduce operating costs
Work with cybersecurity teams to support security policies, access governance, risk assessments, audits, vulnerability remediation, and incident response
Support investigations involving compromised accounts, suspicious activity, inappropriate access, or application-security concerns
Ensure administrative access, vendor connectivity, and application permissions are documented, approved, and periodically reviewed
Coordinate and oversee application backup and recovery requirements, disaster-recovery planning, and business-continuity testing with system owners and technical teams
Develop and present operational metrics, project progress reports, service summaries, risk updates, licensing reports, and vendor-performance information
Maintain accurate documentation for applications, configurations, dependencies, procedures, support models, decisions, and business ownership
Apply ITIL practices across incident, request, problem, change, knowledge, and asset-management processes
Use data to identify service gaps, recurring problems, cost-saving opportunities, capacity concerns, and improvement priorities
Provide leadership with clear recommendations, options, and impacts to support timely decision-making
Requirements
Postsecondary diploma or degree in information technology, computer systems, network engineering, cybersecurity, business systems, or a related discipline, or equivalent practical experience
Approximately five to eight years of progressive experience in enterprise IT, application support, systems analysis, service delivery, or business technology
Demonstrated experience leading technical employees, application-support teams, vendors, projects, or cross-functional initiatives
Strong understanding of IT infrastructure, application architecture, system integration, and software-development methodologies
Experience managing enterprise applications and Microsoft-based technology environments
Experience with ERP, finance, HR, supply-chain, distribution, or other operational business systems
Demonstrated project-management skills for application upgrades, implementations, migrations, and organizational change
Experience with vendor and service-provider management
Strong written, verbal, leadership, customer-service, and problem-solving skills
Ability to work independently with limited supervision while collaborating effectively across technical and business teams
Ability to manage competing priorities and maintain effective service delivery in a geographically distributed, operational business environment
Nice to have:
Experience supporting operational, logistics, distribution, manufacturing, retail, transportation, or other multi-location business environments
ITIL Foundation or equivalent service-management experience
ServiceNow, Microsoft, SQL, security, or project-management training
Important Details
Work format: Hybrid with regular onsite presence and travel requirements
Locations: Greater Toronto area, Canada; periodic travel to company offices, production facilities, distribution locations, vendor sites, and partner locations is required
Schedule: On-call rotation for significant service disruptions, major incidents, and business-critical issues; periodic after-hours work for upgrades, maintenance activities, technology deployments, migrations, cutovers, system testing, disaster recovery exercises; flexibility to work evenings and weekends when necessary
About the Company
Postmedia is a Canadian news media company representing more than 110 brands across multiple print, online, and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week.
Postmedia Network Inc., a wholly owned subsidiary of Postmedia Network Canada Corp.
