About This Role
This role is responsible for the planning, implementation, administration, maintenance, and security of the college's enterprise technology infrastructure. The position oversees servers, storage, networking, communications systems, cybersecurity operations, cloud services, and related technology platforms to ensure reliable, secure, and efficient delivery of information technology services across the institution.
Responsibilities
- Manage and administer local, hybrid, and cloud: servers, networking, communication, and infrastructure systems
- Manage and comply with standards for the classification, creation, and removal of users and applicable role or permission assignments
- Serve as the lead support services technician regarding server, networking, communications, and application service issues; ensure a satisfactory level of support
- Plan and implement college system cybersecurity, including but not limited to: administration of firewalls, IDS/IPS, VPNs, the application of cryptography to systems and applications, managing host and client security, and incident response and remediation
- Set standards for and implement software deployments, operating system levels, and patching or upgrade cadence
- Set standards and maintain inventory for all software, server, and related purchases
- Perform other duties as assigned
Requirements
- Bachelor’s degree in computer science technology or a closely related field
- Three (3) years of work experience in design, configuration, and planning of local and/or wide area networks
- Experience may substitute for education on a year-for-year basis
- Knowledge of instructional technology and the application of technology in an academic environment
- Knowledge of network infrastructure, email systems, database systems, and server operating systems
- Knowledge of information security practices and technology
- Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems
- Knowledge of the acquisition and deployment of computer software applications and technology hardware
- Effective communication, verbal and written
- Interpersonal skills
- Decision making and problem-solving skills
- Ethical practice
- Customer service
- Detail oriented
- Ability to occasionally lift or move electronic equipment, office products and supplies, up to 50 pounds
Nice to have:
- 3+ years of work experience in an academic environment
- 5+ years of experience in information technology
- Advanced knowledge and experience with managing local services, SaaS, IaaS, and PaaS systems
- Advanced knowledge and experience with researching and troubleshooting new and existing technologies
- Advanced knowledge and experience with layer 2 and layer 3 switching, and wireless communication
Important Details
- Schedule: Monday through Thursday, 8 am to 5:30 pm and Friday, 8 am until 12 pm; a Monday through Thursday, 4/10 schedule may be approved; occasional longer hours and some weekend work required
- Travel: required to other campus locations as needed; some overnight travel may be required
About the Company
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens. West Georgia Technical College is one of these agencies.
