About This Role
The Systems Administrator oversees computer system operations, monitoring software and hardware performance, installing servers, configuring systems, and ensuring all technical aspects run smoothly. This role is critical for maintaining the company's IT infrastructure and supporting end-users.
Responsibilities
- Assist or lead end-to-end implementation of technology projects, along with end-user training
- Manage ISP, MSP and vendor (Xerox, TTG, Vector Security) activities through ticket tracking, scheduling, responding to alerts and follow-ups
- Manage downtime execution (communications, coordinate activities, manage operational steps during maintenance windows)
- Responsible for the installation and support of the company’s IT assets (servers, handheld scanners, phones, desktops, laptops, printers and mobile devices, etc.)
- Implement and assist with network configuration changes (IP addressing, subnets, VLANs, Meraki switch configurations)
- Administer network access points, switches, assist with firewalls, cabling infrastructure, etc.
- Troubleshoot networking errors; STP, CRC, circuit drops, intermittent latency, etc.
- Perform on-prem and virtualized Windows server and NAS patching, health checks
- Administer AWS platform; EC2 patching, WorkSpaces, integrations and operational support (analytics, backup restoration, IAM, VPC)
- Manage backup operations using Veeam Backup & Replication; job monitoring, backup validation, quarterly restore testing
- Manage SAP-Alerts and operations (with vendor support), user account administration
- Manage Intune, Autopilot, Datto (deployment, patching, upgrades)
- Monitor and maintain UPS systems, environmental systems (Room Alert)
- Provide user account, group and licensing administration across multiple technology platforms, including SaaS platforms (Adobe, HubSpot, SmartSheets), during entire user lifecycle (onboarding, maintenance, offboarding)
- Manage Entra ID, on-prem AD, Group Policy, SSO, MFA; security minded first approach
- Manage Microsoft cloud services 365 – Exchange (distribution lists, shared mailboxes), OneDrive, SharePoint, Teams, Power BI (workspace administration, dataset refresh support, access and permissions)
- Troubleshoot authentication and access issues
- Manage digital signage platform (Yodeck)
- Manage MDM (SOTI)
- Administer unified communications services (provisioning Teams phone numbers), camera systems, badge access, etc.
- Maintain a high level of professionalism and confidentiality with all data and personnel
- Maintain a high level of attention to detail, proactive assertiveness, and enthusiasm
- Maintain accurate documentation, diagrams, and operational procedures
