Systems Administrator

About This Role

This systems administrator role is responsible for the daily operation and maintenance of the organization's computer systems, databases, and applications. It requires a strong understanding of IT infrastructure, excellent troubleshooting skills, and a commitment to ensuring the stability and security of the technology environment. The position monitors and manages system resources, maintains system documentation and logs, and assists in troubleshooting network problems and security for The Wright Center, supporting patients, providers, and administrative staff in fulfilling the organization's teaching and medical care mission.

Responsibilities

• Create, modify, and delete user accounts, manage permissions, and ensure proper access controls
• Provide technical support to end-users for hardware, software, and network-related issues, both remotely and on-site
• Install, configure, and maintain desktop and server operating systems (Windows, macOS, Linux)
• Install, configure, and update software applications as needed
• Troubleshoot and resolve hardware issues, perform basic repairs, and manage hardware inventory
• Implement and maintain security measures, including antivirus software, patch management, and access controls
• Monitor system performance, identify bottlenecks, and implement optimizations to ensure optimal efficiency and responsiveness
• Assist with the implementation and monitoring of backup and recovery procedures
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
• Track and manage IT assets, including hardware and software licenses
• Work effectively with other IT team members and departments to resolve issues and implement new technologies
• Provide technical guidance and mentorship to junior team members
• Keep up-to-date with the latest technology trends and best practices
• Participate in an on-call rotation to provide after-hours support for critical systems

Requirements

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy-in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Minimum of 2-4 years of experience in a systems administration or help desk role
• Strong working knowledge of Windows desktop and server operating systems
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with user account management tools (e.g., Active Directory)
• Proven ability to troubleshoot hardware and software issues
• Excellent customer service and communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• A proactive and problem-solving attitude

Nice to have:

• Familiarity with macOS and/or Linux
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Azure)
• Experience with cloud platforms (e.g., Azure, GCP)
• Experience with cloud backup solutions (e.g., Druva)
• Experience with configuration management tools (e.g., Intune, Meraki)
• Experience with endpoint protection and system hardening baselines (e.g., Defender, CIS, STIG, NIST)
• Experience with monitoring and logging tools (e.g., PRTG)
• Experience with virtualization technologies (e.g., VMware, Hyper-V)
• Familiarity with scripting languages (e.g., PowerShell, Bash)
• Experience with help desk ticketing systems
• Knowledge of basic network security principles

Important Details

• Reports to: Senior Systems Engineer

AI Use in Job Application Review

• Artificial intelligence (AI) may be used to help recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process
• AI may be used to identify patterns, highlight relevant skills and experience, and assist in comparing a candidate’s qualifications with the requirements of a specific role
• These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team

About the Company

The Wright Center for Community Health and The Wright Center for Graduate Medical Education are dedicated to fulfilling a teaching and medical care mission.