Systems Administrator

About This Role

Supporting, improving, and modernizing the technology platforms that serve employees, customers, and the family of companies is the core of this Systems Administrator role. It combines systems administration with technical project execution, technology evaluation, process improvement, vendor coordination, and knowledge management. The role suits a curious, self-directed, and technology-passionate candidate who can take ownership, exercise sound judgment, and communicate effectively.

Responsibilities

• Lead or participate in technology projects involving cloud services, infrastructure, automation, cybersecurity, collaboration platforms, data platforms, and business applications
• Identify gaps, risks, inefficiencies, and opportunities across the technology environment, and drive practical improvements from evaluation through implementation with limited day-to-day oversight
• Research, evaluate, and recommend technologies, vendors, and approaches that align with business needs; develop proof-of-concept solutions and clear comparisons where appropriate
• Coordinate internal resources, managed service providers, vendors, and business stakeholders to keep technical initiatives moving and deliver successful outcomes
• Administer and support Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint Online, Teams, and related cloud technologies
• Participate in the administration and continuous improvement of cloud infrastructure, virtual systems, identity, networking, security, and business application environments
• Create and maintain accurate technical documentation, diagrams, standards, procedures, runbooks, decision records, and knowledge articles
• Identify and close gaps in existing documentation, reduce dependency on tribal knowledge, and ensure projects, configurations, and operational procedures are understandable and maintainable
• Evaluate when work should be performed directly, automated, delegated, or coordinated through an external provider, with a focus on timely execution and sustainable internal capability
• Support help desk effectiveness through escalation assistance, root-cause analysis, documentation, training, and process improvement without serving as a primary help desk resource
• Provide timely, meaningful communication regarding projects, upgrades, outages, technology changes, and implementation status to technical and non-technical audiences
• Stay current with emerging technologies and industry practices, and identify where they can be applied to improve reliability, efficiency, scalability, or business outcomes
• Perform other IT-related tasks and responsibilities as assigned

Requirements

• Approximately 10 years of progressive experience supporting and improving enterprise technology environments
• Strong experience with Microsoft 365, Azure, Entra ID, Intune, and cloud-first environments that may include virtual infrastructure and legacy business systems