About This Role
The Hosted Voice System Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. This role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers.
Responsibilities
- Provide Tier 1 and Tier 2 support for end-user IT service requests via phone, in person, remote desktop tools, and ticketing systems
- Assist with the administration and maintenance of Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy
- Support and maintain virtualization platforms, including Hyper-V and VMware, and assist with server provisioning, patching, and performance tuning
- Monitor, maintain, and troubleshoot local and wide area network infrastructure (LAN/WAN), including Cisco and Ubiquiti switches, routers, and firewalls
- Assist with the administration of Microsoft 365, Azure AD, Intune, SharePoint, and Exchange Online
- Support the deployment, imaging, configuration, and troubleshooting of Windows and macOS desktops, laptops, printers, and mobile devices
- Perform routine maintenance and updates on IT systems, ensuring uptime, security, and performance
- Participate in IT security operations, including endpoint protection, patch management, vulnerability assessments, and access control
- Support asset lifecycle management, including procurement, imaging, deployment, inventory tracking, and decommissioning
- Research hardware and software solutions and assist with procurement and vendor quote analysis
- Maintain documentation related to infrastructure, system configurations, procedures, and troubleshooting guides
- Assist IT leadership with planning and implementing projects, capacity planning, and contributing to the annual IT budgeting process
- Collaborate with internal departments and external vendors on IT-related initiatives
- Contribute to various projects with minimal supervision, including aiding other departments and team members, as directed
Requirements
- A vital interest in contributing to the success of the department's and company's goals and strategic vision
- Competency and experience in Microsoft Office
- Ability to quickly learn proprietary software and work with cloud-based technology
- Eagerness to adapt existing processes to new, improved systems
- Excellent organizational skills, time management, initiative, attention to detail, accuracy, follow-through, and problem-solving skills
- Well-developed decision-making, analytical, and critical thinking skills, with the ability to effectively plan strategically to determine company, department, or unit objectives