About This Role
The Systems Administrator I provides high-quality technical support to employees and maintains the devices and end-user technology they use daily. This role handles routine desktop and helpdesk support, endpoint setup and administration, user onboarding and offboarding, asset management, and basic troubleshooting across the company's operations in the US, UK, and Germany. The administrator works closely with the infrastructure team and external service partners to resolve issues promptly, protect company information, and deliver a consistent user experience.
Responsibilities
- Provide Tier 1 and Tier 2 support by phone, remote session, and in person for Windows laptops, mobile devices, peripherals, printers, conferencing equipment, and standard business applications
- Own routine helpdesk ticket intake, triage, communication, resolution, and documentation in line with established service expectations
- Support Microsoft 365 applications, Teams, Outlook, One Drive, SharePoint, remote access, printing, and common collaboration tools
- Troubleshoot basic Ethernet, Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity issues and complete initial checks of network connections before escalating infrastructure issues
- Provide professional, patient support for all employees, including executive support when needed, while maintaining clear communication on status and next steps
- Prepare, deploy, configure, maintain, replace, and retire laptops, mobile devices, and related accessories in accordance with company standards
- Support Windows 11 endpoint management through Intune, including enrollment, application deployment, device compliance, updates, and troubleshooting
- Perform approved user provisioning, onboarding, offboarding, group membership, and access changes in Microsoft 365 and Entra, following established procedures and least-privilege controls
- Assist with Bit Locker recovery, endpoint protection troubleshooting, and other routine security-related support activities
- Maintain accurate inventory and lifecycle records for laptops, mobile devices, monitors, peripherals, software assignments, and other end-user technology assets
- Coordinate equipment orders, shipping, returns, warranty repairs, and replacement devices with vendors and internal stakeholders
- Support meeting rooms, conference-room technology, wireless presentation tools, printers, and other shared workplace technology
- Maintain organized stock of standard equipment and ensure new hires and replacement users receive properly configured technology on time
- Create and maintain clear user guides, knowledge articles, support procedures, asset records, and ticket documentation
- Identify recurring support issues and recommend improvements to device standards, user training, automation, and support processes
