About This Role
This Systems Administrator role is for an experienced professional to manage email helpdesk, provide remote support, conduct onsite visits, and handle project work like server deployment for a managed IT services company. The position requires a dependable, independent, and emotionally intelligent individual with strong organizational skills and a knack for solving technology problems quickly.
Responsibilities
- Manage the email helpdesk
- Provide remote support to managed clients
- Run scheduled onsite visits for MSP business users
- Perform project work such as building and deploying servers
- Represent the company with friendliness and professionalism
- Take charge of work and get things done independently
- Sense when someone is becoming upset and respond in a way that eases their frustration
- Decide when to ask another team member to step in and help
- Take clear notes in tickets and write documentation articles
- Resolve issues fast and aim for a clear ticket board at the end of the day
Requirements
- Experience at an MSP
- Dependability
- Independence
- Emotional intelligence
- Organization
- Ability to make technology problems vanish
- Get-it-done mentality
- Proficiency with Windows Desktop & Server operating systems, Active Directory, AzureAD, Group Policy, RDS/Terminal Server and RDP
- Ability to build, test, and isolate problems with PC hardware components (processors, memory, power, graphics, etc.)
- Ability to perform basic laptop repair (hard drive/battery replacement)
- Proficiency with MacOS, iOS Mail, iCloud
- Proficiency with Microsoft 365, Google Workspace
- Proficiency with Exchange Online / On-Prem, IMAP, SMTP, POP3, Gmail, Outlook, MX/SPF/DMARC records, email migration
- Proficiency with Hyper-V Server, VMware
- Proficiency with Veeam, Storage Craft, Datto and similar disaster-recovery services
- Familiarity with Ubiquiti products, Cisco, Sonicwall, Sophos, Fortigate, Asus/Netgear/Linksys home routers
- Proficiency with DNS, basic routing/switching, DHCP, VLANs, Subnets, VPNs
- Comfortable with command-line tools: PowerShell & batch scripting, MacOS shell script
Important Details
- Locations: Austin, DFW, Houston or San Antonio area
- Work format: Predominantly remote from home with occasional visits to the Austin office or client site for candidates in DFW, Houston or San Antonio areas
About the Company
Nerds in a Flash is a full-service managed IT services company headquartered in Austin, Texas. It has helped Austin and San Antonio businesses for more than 19 years by providing rapid-response support. The company is a small team looking to grow with the right people.
