About This Role
Supporting the family of operating subsidiaries of WesternTrust, a Utah-based parent company, this role involves owning day-to-day IT operations. The Systems Administrator will be the primary IT contact across the group, managing systems and user accounts, provisioning equipment, tracking software licenses, and resolving support tickets. This semi-remote position requires in-person work at the Park City office for hardware-related tasks.
Responsibilities
- Administer Microsoft 365 for WesternTrust and each subsidiary, including user accounts, groups, email, SharePoint, OneDrive, and Teams
- Manage identity and access: onboarding and offboarding accounts, MFA, password policies, and role-based permissions
- Maintain endpoint security, patching, backups, and device management policies
- Monitor systems and network health and resolve outages quickly
- Document configurations, procedures, and admin credentials so nothing depends on one person's memory
- Set up, image, and configure laptops, tablets, phones, and peripherals for new hires
- Ship equipment to remote employees and recover it at offboarding
- Maintain an accurate hardware inventory and equipment loan records, tracked by subsidiary
- Handle hands-on hardware repairs, replacements, and office setup at the Park City office
- Track software licenses, renewals, and seat counts across all subsidiaries, vendors, and subscriptions, including which company each cost belongs to
- Assign and remove licenses and application permissions as people join, change roles, or leave
- Run regular access reviews to confirm everyone has the right access and nothing more
- Flag unused licenses and upcoming renewals to keep costs under control
- Own the IT ticket queue: triage, prioritize, resolve, and close requests
- Troubleshoot login, password, hardware, software, and network issues for users in multiple time zones
- Train employees on new hardware, software, and security practices
- Track recurring issues and fix root causes
- Evaluate and implement new tools and process improvements
- Coordinate with outside IT vendors and service providers
- Support each subsidiary's security and compliance requirements, including client-driven requirements
- Other duties as assigned
Requirements
- 2+ years in a system administrator, IT support, or help desk role
- Hands-on experience administering Microsoft 365 and Entra ID (Azure AD)
- Experience imaging, configuring, and troubleshooting Windows laptops and mobile devices
- Working knowledge of networking basics: DNS, DHCP, VPN, Wi-Fi, and firewalls