About This Role
This Systems Administrator II position involves designing systems software solutions, defining system scope, and providing recommendations for all supported infrastructure as part of regular operations. The role is within UBC IT Communication and Collaboration Services, which provides a suite of services to the University community, and works independently and jointly within the Collaboration Services team.
Responsibilities
- Analyze client unit requirements and business processes, and create solution proposals for implementation, which may include diagrammed workflows, programming logic, and equipment and software specifications
- Participate in the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommend options
- Build and sustain good working relationships with customers and capture their business needs
- Develop scripts to automate and improve processes, monitor servers, extract, and convert data
- Develop and maintain relevant documentation, including operational procedures and guides for customers, end-users, and application support teams
- Modify applications and conduct testing of customizations to ensure specifications are met
- Document these changes and subsequent QA scenarios
- Collaborate with peers/team members to identify, analyze, recommend, and implement appropriate system enhancements that will improve existing information systems and improve business processes and productivity
- Provision SharePoint, Exchange, and other related services using tools such as Active Directory and relevant application admin tools, developing and coding business logic and workflows
- Develop expertise in the functionality of vendor products
- Work directly with the vendors technical support center to resolve product issues
- Design solutions to resolve system-related business problems, meet user requirements, and streamline system workflows
- Formulate and define system scope and objectives and recommend a strategy, potential solution, or "work-around"
- Monitor and analyze systems issues and provide recommendations for all systems supported infrastructure as part of regular operations
- Provide guidance and training to less experienced administrators
- Write and maintain systems documentation including user and technical manuals
- Design, provision, and configure systems
Important Details
- Job End Date: November 1, 2027
- Application deadline: October 29, 2026, 11:59 PM
- Term: one-year term position
About the Company
UBC IT Communication and Collaboration Services provides a suite of services to the University community including Microsoft 365, SharePoint, FASmail, Email Relaying (Email delivery and spam/virus scanning), Voice Services, and Digital Signage.
