Switchboard Operator

Efficiently operates communications systems within department guidelines.

Description:

• Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.

• Handles emergency calls in a timely and effective manner in a fast-paced environment.

• Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.

• Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.

• Revises on-call schedules for Clinical and Ancillary Departments.

• Updates communications database.

• Maintains STAT log, pager log and key log.

• Issues and receives communication devices when requested.

• Control lockset keys as required.

• Performs other work-related tasks and activities as assigned or requested by manager.

Qualifications:

• Ability to read, write and communicate in English
• High School diploma or GED
• Acute hearing and demonstrable ability to speak English clearly
• Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).
• Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Schedule Details: 32 Hours Per Week, Rotating Days, Mon-Fri, 7a-3p or 8a-4p, Every Other weekend and Rotating Holidays

Organization: Cape Cod Hospital

Department: CCH-Switchboard

Hiring Pay Range: $18.3 - $32.71