About This Role
This role is about delivering exceptional swim classes to children and adults, ensuring an extraordinary experience for all. You will provide a safe environment and guarantee a fun and easy way to learn how to swim.
Responsibilities
- Welcome swimsters (and carers) and help them find whatever they need or whatever they’re looking for
- Provide heartfelt service and deliver exceptional swim classes in line with our customer experience strategy and brand standards
- Create an environment where swimsters are so engaged and entertained, they don’t even realise they’re learning to swim
- Embrace feedback and suggestions to improve swim program delivery
- Keep the swimsters area safe and clean, considering equipment and surrounds
- Always advocate water safety and swim survival skills
- Ensure an overall safe environment for students, carers and all of the team (including you)
- Naturally act as a brand ambassador and comfortably communicate what differentiates our swimsters program from the market
- Ensure all interactions are warm, queries are answered and feedback handled effectively
- Find ways to give that little bit extra, especially when it’s unexpected
Requirements
- AUSTSWIM certificate
- Relevant experience in a swim school
- First aid certification
- Flexibility to work a non-traditional schedule
- Working with Children Check
Nice to have:
- Infant and Preschool Aquatics qualification
- Access and Inclusion qualification
- Teacher of Adults qualification
Benefits
- One of the world’s most recognised and exciting brands
- A culture that’s all about inspiring people to live an active life
- A free membership for you to workout at our clubs (and one for your buddy after 12 months)
- Discounted personal training
- Special deals with our retail and service partners
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- Fun, human-centric work environment
About the Company
This company offers a culture that inspires people to live an active life.
