SVP, Operational Risk (Behavioural Risk Specialist), Risk Management Group

About This Role

This role involves applying behavioural science and organisational psychology to strengthen risk culture and conduct across the Bank. As a specialist in organisational psychology and behavioural risk within RMG-OR, you will provide independent Line 2 expertise, evidence-based review and challenge, and practical interventions that promote sustainable behavioural changes.

Responsibilities

• Apply organisational psychology and behavioural science to enhance the Bank’s risk culture frameworks, maturity model, target state and behavioural indicators, aligned with regulatory expectations and DBS PRIDE values
• Design and conduct behavioural diagnostics, including interviews, focus groups, surveys and risk culture deep dives, to identify behavioural patterns, cultural drivers and underlying causes of risk events
• Analyse and triangulate quantitative and qualitative data from employee surveys, behavioural driver analyses, misconduct data, incidents and other relevant sources to identify emerging themes and priority areas for action
• Provide independent review and challenge of behavioural root cause and driver analyses for significant incidents, including thematic reviews, to assess the adequacy of identified drivers and proposed actions
• Assess and evaluate targeted behavioural interventions with Line 1, HR and other stakeholders, ensuring actions address identified drivers, are practical to implement and support sustainable change
• Develop and validate risk culture surveys, behavioural measures, scoring methodologies and dashboard indicators; monitor trends and generate insights for senior management and risk committee reporting
• Design and facilitate behavioural science training for Line 1 and Line 2 risk managers, HR and employees, including instructor-led programmes, practical case studies and digital learning content
• Provide subject-matter expertise for behavioural science tools and technology solutions, including interview-support tools and risk culture dashboards, covering requirements, testing, piloting and implementation
• Assess behavioural risks arising from changes in technology and ways of working, including automation bias, over-reliance on AI and pressure-driven shortcuts, and recommend proportionate mitigants
• Build trusted relationships across business, risk, technology and HR teams, translating behavioural evidence into clear recommendations and supporting the operationalisation of risk culture initiatives across Singapore and core markets

Requirements

• Postgraduate degree in organisational psychology, industrial-organisational psychology, occupational psychology, behavioural science or a closely related discipline; doctoral-level training or professional accreditation is advantageous
• At least 10 years of relevant experience applying organisational psychology or behavioural science in large, complex organisations; experience in banking, financial services or another regulated environment is preferred