Surgical Scheduler - Pain MGMT

MAIN FUNCTION:

Manages scheduling of patients and facilitates coordination of care between insurance companies, hospital departments and office personnel. Provides information for the billing process as required by division head. Reports to Sr. Director of Operations.

DUTIES AND RESPONSIBILITIES:

• Obtains all necessary information for patient office visit, assembles and completes required paperwork relevant to the type of office visit to be conducted.

• Sends out medical record release forms and required pre-visit paperwork and educational materials to patients for extensive new visits.

• Coordinates daily schedules for providers according to established protocols.

• Organizes, files and scans medical information.

• Works closely with insurance companies to obtain proper certification for appointments and surgery. Documents conversations, follows through and assists with resolution of issues.

• Uses good communication skills with patients and families to keep them apprised of progress. Provides education and answers questions. Sends letters and educational materials when appropriate.

Tracks patient through pre-determination process. Schedules or re-schedules appointments as necessary.

• Tracks no shows and cancelled appointments.

• Works with other AOMC departments to complete the pre-admission and surgical booking process. Provides necessary documentation and billing information

• Employee has a good knowledge of anatomy and physiology and a basic knowledge of surgical procedures and terminology.

• Tracks post op visits and collects appropriate documentation for insurance companies.

• Assists with data collection for outcomes scorecard as requested.