About the role
We are seeking a motivated, customer-oriented
Computer User Support Specialist
to join a team supporting the Air Force’s 53rd Wing Technical Support Services contract.
Key Responsibilities Include
- Providing analytical support for clients, systems, and networks by consulting on hardware, software, and system functionality.
- Supporting network, user, and system issues by identifying, prioritizing, and resolving problems, including account setup and email configuration.
- Handling helpdesk calls, assessing support needs, and escalating issues as necessary.
- Troubleshooting account, server, network, and application issues.
- Resolving hardware/software issues, performing security patching, documenting actions, and monitoring systems.
- Installing and testing hardware and software.
Qualifications Include
- High School Diploma
- 2+ years relevant experience
- Active DoD 8140 IAT-II certification
- Experience supporting Windows AD environments and collaborating within IT support teams.
- Ability to support SCIF and corporate IT operations.
Clearance And Physical Requirements
- Active TS/SCI clearance and willingness to undergo a polygraph.
- Ability to remain stationary for 50% of the time, move within the office, and lift up to 50 lbs regularly.
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