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Support Engineer

SP Software

RemoteFull timeMid levelPosted today
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About the role

Job Description

We are looking for a Lab Infrastructure & Device Support Engineer to maintain lab infrastructure and ensure machines and devices are operational for engineering and testing activities.

Key Responsibilities

  • Maintain lab infrastructure and keep Confluence documentation up to date.
  • Monitor machines/devices and troubleshoot cables, PDU, USB hubs, power, and connectivity issues.
  • Raise and follow up on IT/Proto Lab tickets until resolution.
  • Track lab hardware including devices, debug boards, FPC/USB cables, power supplies, racks, and benches.
  • Raise hardware movement requests and maintain inventory records.
  • Set up and connect new machines/devices to the device farm.
  • Perform device flashing/Meta flashing as required by the engineering team.
  • Support basic Linux/Windows troubleshooting and lab infrastructure bring-up.
  • Follow ESD/EHS and lab safety procedures.
  • Collaborate with engineering and IT teams to resolve infrastructure and device-related issues.

Required Qualifications & Experience

  • 13 years of experience in lab infrastructure, hardware support, device testing, or a related role.
  • Basic hands-on knowledge of Linux and Windows environments.
  • Experience with hardware/device troubleshooting and connectivity issues.
  • Familiarity with USB hubs, PDU, power supplies, cables, and lab equipment.
  • Basic understanding of hardware inventory and asset management.
  • Experience with device flashing and device/test farms is preferred.
  • Good communication, documentation, and problem-solving skills.
  • Knowledge of ESD/EHS and lab safety practices.
  • Ability to work effectively with engineering and IT teams and adapt to changing requirements.

Share your updated resume - sri.lalitha@spsoftglobal.com

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