About the role
We are currently looking for a Customer Support Advisor dedicated to the Canadian French-speaking market. This position is designed for professionals who are passionate about customer experience, service excellence, and clear communication. In this role, you will become a trusted point of contact for customers, providing high-quality assistance, resolving inquiries, and ensuring a smooth and positive service journey.
As a Customer Support Advisor, you will manage a wide variety of customer interactions related to services, subscriptions, digital platforms, or consumer solutions. You will represent professionalism, empathy, and efficiency while ensuring that every interaction meets quality and satisfaction standards.
This role requires excellent communication skills, strong emotional intelligence, and the ability to adapt your approach to different customer profiles. You will work in a structured environment that values accuracy, service consistency, and continuous improvement.
Key Responsibilities
You will serve as the first-level support contact for customers from the Canadian French-speaking market. Your primary responsibility will be to handle inquiries via phone, email, chat, and digital platforms.
You will actively listen to customer concerns, identify needs, and provide clear, accurate, and personalized solutions. You will support customers with account questions, service usage, troubleshooting, and general information.
You will be responsible for managing complaints professionally, de-escalating difficult situations, and ensuring that customers feel heard and supported.
Accurate documentation will be a critical part of your role. You will register each interaction, actions taken, and outcomes in internal systems, ensuring compliance with quality and data standards.
You will follow defined workflows, meet service level objectives, and contribute to customer satisfaction targets. You will also identify trends, recurring issues, and improvement opportunities and communicate them through the appropriate internal channels.
You will participate in regular coaching sessions, quality reviews, and development activities to continuously improve your skills and performance.
Candidate Profile
You are fluent in Canadian French and English and able to communicate clearly, professionally, and empathetically. You have excellent listening skills and are confident handling diverse customer situations.
You are service-oriented, patient, and solutions-driven. You understand the importance of customer loyalty and experience and take pride in providing meaningful support.
You are comfortable using multiple systems simultaneously, navigating digital tools, and learning new platforms quickly.
Previous experience in customer service, contact centers, hospitality, or support environments is an advantage, but not mandatory. What matters most is your communication ability, reliability, and motivation.
You are organized, adaptable, and open to feedback. You are comfortable working with quality standards, structured processes, and performance objectives.
Core Competencies
Advanced French communication skills
Professional English proficiency
Strong customer orientation
Emotional intelligence and empathy
Time management and multitasking
Attention to detail and documentation accuracy
Problem-solving mindset
Team collaboration
Training and Onboarding
You will receive comprehensive paid training covering communication techniques, customer experience principles, systems navigation, service workflows, and data protection practices.
Training will include guided simulations, product or service knowledge development, quality expectations, and live practice under supervision.
Ongoing learning opportunities, coaching sessions, and performance reviews will be provided. You will have access to internal learning platforms and career development programs.
Career Development
This role offers long-term growth opportunities. High performers may progress to senior advisor roles, quality analysis, training positions, escalation support, or team leadership pathways.
Professional development is supported through continuous learning, internal mobility, and performance-based promotion.
Work Environment
You will join a multicultural and professional workplace that values inclusion, collaboration, and transparency. The environment promotes accountability, respect, and professional integrity.
Employee well-being, engagement, and development are considered key pillars of long-term success.
What We Offer
Stable full-time employment
Paid structured training and onboarding
International and multicultural environment
Continuous learning and development programs
Clear performance evaluation and career paths
Supportive leadership and coaching culture
Long-term professional stability
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Questions, answered
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