Supply Chain Program Coordinator

About This Role

Coordinating supply chain programs is the core of this role, focusing on Performance Based Logistics (PBL), Avionics By The Hour (ABTH), and consignment-related customer programs. This position ensures the timely delivery of new equipment to OEM Linefit production facilities and manages inventory across various lifecycle phases and physical locations. The role suits a detail-oriented individual who can troubleshoot issues and drive on-time delivery for OEM Linefit programs.

Responsibilities

• Manage end-to-end supply chain performance and key program metrics to achieve customer satisfaction and financial goals, including customer on-time delivery/order fulfillment, inventory accuracy and budget compliance, product availability, core return time, repair WIP turnaround time (TAT), part rejection and OEM Final Assembly Line (FAL) issue resolution, replenishment rate, obsolescence/supersession management, inventory turns, and days-of-supply inventory coverage
• Manage customer demand, orders, and supply requirements by processing and acknowledging customer orders; replenishing items consumed at forward stocking and customer locations from Thales or 3PL program stock; driving customer/program production schedules; validating supply-base availability and adherence to plan; proactively identifying potential stockouts and securing recovery plans; and collaborating with Supplier Planning to secure immediate, short-, and long-term requirements
• Coordinate planning, repair WIP, and product availability by working with repair shops to prioritize WIP and maintain sufficient serviceable units for immediate customer dispatch; forecasting and replenishing non-repairable items based on historical or estimated customer consumption/removal rates; and participating in weekly Sales and Operations Planning calls with customers, suppliers, and account management teams
• Monitor and control inventory across all program locations including forward stocking locations, Thales internal program stock, rotable pools, 3PL locations, and repair WIP; make analytical recommendations regarding stock positioning, increases/decreases, and safety stock strategies; redirect inventory to meet customer commitments and internal objectives; reduce obsolescence and rotate inventory using FIFO; maintain accurate serial-number and part-status/location records; and perform or coordinate annual inventory audits as needed
• Ensure contractual customer-service, shipping, and returns requirements are achieved by coordinating timely shipments from Logistics Centers, 3PL providers, and suppliers; notifying customers of shipments through required EDI, customer portals, or manual signaling; ensuring shipping documentation complies with Thales policies and customer requirements; tracking international shipments for customs compliance and on-time delivery; maintaining positive internal and external customer relationships; and coordinating defective-material returns from OEM FAL locations for investigation and Part 21 repair while resolving production-line shortages. Identify and promptly report quality issues and create RMAs as needed