Supply Chain Operations Coordinator

About This Role

Supporting sales, replenishment, and planning is the core of this role, ensuring that all DCT (Demand Capture Tool) information is accurately captured, validated, communicated, and submitted in a timely manner. This position serves as the primary coordination point between Sellers and the Replenishment team for DCTs and suits a highly organized, detail-oriented, proactive, and excellent communicator.

Responsibilities

• Serve as the primary point of contact for Sellers regarding all DCT submissions
• Communicate effectively with Sellers through phone, email, chat, and text to gather required information for DCT requests
• Review the DCT information provided for completeness, accuracy, and business validity before submission
• Identify and prevent duplicate DCT submissions
• Follow up with Sellers to clarify missing, inconsistent, or unclear information
• Maintain professionalism and responsiveness while managing DCT requests
• Effectively communicate with sellers on status of urgent or high-impact DCTs
• Partner closely with the Replenishment team to ensure submitted DCTs can be operationally supported
• Act as a liaison between Sellers and Replenishment to resolve questions or gaps in information
• Obtain additional operational details when necessary
• Escalate risks, supply concerns, or timing conflicts to appropriate stakeholders
• Ensure all communication between departments is timely, accurate, and documented
• Accurately submit DCTs in Prism and SOUS
• Ensure all submissions meet DCT standards
• Validate data before submission to minimize errors, delays, or rework
• Monitor DCT status and provide updates to stakeholders as needed
• Review DCT dashboard to track submitted DCTs
• Support reporting and tracking of DCT activity

Requirements

• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment
• Ability to communicate professionally with cross-functional teams
• Strong follow-up and accountability skills
• Basic to intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Teams)