Supply Chain Manager, OTS-Supply Chain

About This Role

This Supply Chain Manager role involves owning end-to-end supplier management, from relationship development and performance governance to capacity planning and risk mitigation. The position ensures the hardware supply chain scales with Amazon's global operations, focusing on driving hardware deployment, new device launches, and cross-functional initiatives across Amazon Fulfillment IT.

Responsibilities

• Own end-to-end supplier relationships including performance governance, capability development, and capacity planning
• Maintain monthly supplier scorecards and lead quarterly business reviews (QBRs)
• Monitor supplier performance and resolve supply disruptions with purchasing/planning teams
• Identify and mitigate supply chain risks
• Develop supplier product roadmaps and lifecycle plans in partnership with hardware engineering, technical operations, and product management
• Build mechanisms for communicating forecast and capacity requirements across sustaining and new product lines
• Participate in manufacturing and supplier cost reviews to ensure alignment with business objectives and cost avoidance targets
• Define and implement automated processes that improve speed, accuracy, and scalability of supply chain operations
• Document and standardize workflows to reduce manual effort and enable global consistency

Requirements

• 5+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice to have:

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

About the Company

Amazon.com Services LLC manages global supplier portfolios and drives hardware deployment, new device launches, and cross-functional initiatives across Amazon Fulfillment IT.