This Supply Chain Manager role provides tactical direction and leadership to ensure customer requirements are met, focusing on the day-to-day execution of all account activities. The manager monitors carrier performance to optimize value and quickly resolves operational issues to prevent production loss or transportation service failures, communicating effectively with customers.
Responsibilities
Responsible for all parts control and/or load control center activities, often requiring daily analysis of customer transportation needs
Monitor the carrier and/or supplier bases to ensure customer demand is met in a timely manner
Develop action plans to address issues affecting the supply chain network
Seek internal operating efficiencies through process/system improvements, reduced cycle time, and/or cost of operations
Identify new business opportunities and work with SAE to expand service offerings
Identify and deploy continuous improvement (AC/FC)
Conduct performance reviews, corrective actions, and goal setting for a team of salaried and hourly employees
Provide career development, mentoring, and promotional opportunities to direct reports to create future leaders
Deploy and maintain staffing and development strategies, including PCM, CDP, and succession planning of all positions
Responsible for the formalization of comprehensive project plans, clarifying timelines, milestones, goals, and ownership
Intervene when necessary to resolve issues between project managers, operations, functional teams, and customers
Work closely with customer's leadership and project team during scope development and option analysis phase
Understand how customer, supplier, and vendor fleets work together and affect overall supply chain performance
Recommend vendors and suppliers necessary to deploy logistics solutions
Create and foster a relationship with the customer's logistics manager to facilitate operational stability
Manage the clients' expectations regarding the team's satisfactory performance and service execution
Review operating metrics and fix out-of-tolerance results
Communicate all progress on a set cadence with the customer and up through Penske, covering KPIs and continuous improvement initiatives
Thoroughly review account budget for accuracy and report inconsistencies and analysis
Identify issues and resolve with leadership
Continually evaluate the account to assess whether deliverables will meet customer's needs at the contractual rates
Other projects as assigned
Requirements
High School Diploma or equivalent required
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Bachelor's degree preferred with a concentration in Business Administration, Supply Chain Management, or equivalent
3 years of functional experience in multiple supply chain service lines (transportation, warehousing, LLP, etc.) required
2 years of supervisory or equivalent experience
Experience with root cause analysis preferred
Must be able to identify interim solutions or containment action plans that have overall network implications
Strategic direction of location, aligning local customer expectations with Statement of Work
Must be able to ensure succession planning of key positions, deployment of staffing model, and developing future leaders
Ability to manage multiple projects with a sense of urgency while maintaining a high degree of accuracy
Excellent interpersonal and communication skills
Working knowledge of financial management (P&L experience preferred)
Strong problem-solving skills
Strong analytical and presentation skills, written/oral communication, and organizational skills required
Must have a strong understanding of operations and supporting technology, especially web-based applications
Must have a successful track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary
Willingness to work the hours necessary to accomplish the job duties
Willingness to complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
Important Details
Schedule: Monday through Friday, 7:00 AM - 3:00 PM, with the ability to work a flexible schedule to meet customer demand
Physical Requirements
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines
While performing the duties of this job, the associate may be required to stand, walk, and sit
The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms
The associate must be able to occasionally lift and/or move up to 25lbs/12kg
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
About the Company
Penske Logistics engineers state-of-the-art transportation, warehousing, and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe, and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
