Supply Chain Customer Service Administrator

About This Role

Supporting the smooth operation of the company's supply chain is the core of this administrative role. The Supply Chain Customer Service Administrator works closely with suppliers, laundries, and internal stakeholders to ensure orders are processed accurately and on time, handling queries, maintaining product data, and supporting invoice processing. This position suits someone who enjoys problem-solving, working with systems and data, and being part of a collaborative team.

Responsibilities

• Process and manage intercompany orders and supplier orders for direct delivery to the laundries
• Handle customer and supplier queries, ensuring issues are resolved efficiently and professionally
• Process order amendments and maintain accurate order information within the ERP system
• Investigate and resolve order and invoice discrepancies
• Set up and maintain product codes and supplier master data
• Support invoice approval and processing activities
• Manage pricing updates and ensure system information aligns with supplier price lists
• Process sample orders and support wider supply chain administration activities
• Monitor departmental KPIs and help drive continuous improvement
• Work collaboratively with colleagues across the business to support excellent service delivery

Requirements

• Strong attention to detail and excellent organisational skills
• Good numerical skills with the ability to analyse information and identify root causes of issues
• Confident communication skills, both written and verbal
• Basic to intermediate Excel skills
• Experience working within an administrative, supply chain, procurement, customer service, or operations environment
• Experience using ERP systems (Microsoft Dynamics AX experience would be advantageous)
• Ability to prioritise workload and manage multiple tasks effectively
• Proactive and team-focused approach to work

Nice to have:

• A-Level education (or equivalent)

Benefits

• Supportive and collaborative working environment
• Opportunities to develop skills and grow a career within a global organisation
• Ongoing training and development
• Chance to work with a team that makes a real impact on delivering outstanding service to customers
• Culture built around values of Respect, Integrity, Responsibility and Exemplarity
• Benefits package

Important Details

• Schedule: Monday - Friday, 8:30-16:30
• Contract: Permanent

About the Company