Supervisory Social Worker

About This Role

This supervisory role provides administrative coordination, clinical leadership, and supervision, as well as programmatic development and implementation, to a multidisciplinary team within a large and complex outpatient region. The primary goal is to ensure the effective and efficient delivery of mental health services to Veteran patients and their families, aligning with the healthcare system's mission.

Responsibilities

• Develop and maintain high-quality Mental Health team functioning and processes while meeting all Environment of Care and programmatic requirements
• Work closely with the site Clinical Operations Manager and BHIP Program Manager to align team objectives with overall programmatic needs
• Foster a cohesive interdisciplinary team environment
• Oversee quality control issues and performance measures in collaboration with the VA NCHCS BHIP Program Manager
• Assist the BHIP Program Manager in overseeing compliance with the successful execution of Mental Health Performance Measures, SAIL, workload, VERA capture, Veteran patient satisfaction, and quality assurance
• Utilize the service recovery model with Veteran patients who express dissatisfaction or concerns regarding their mental health care as requested
• Provide consultation for all mental health clinicians regarding the clinical care of complex cases
• Provide overarching supervision, including annual performance ratings for BHIP and telehealth disciplines: psychologists, social workers, licensed counselors, nurses, and psychiatrists
• Clearly communicate established guidelines and performance expectations for staff through the formal employee performance management system
• Develop functional statements and performance standards
• Observe workers' performance, demonstrate and conduct work performance

Important Details

• Schedule: Full Time; Monday - Friday 8:00 a.m. - 4:30 p.m.; subject to change to meet the needs of the Agency
• Telework: Ad hoc as authorized per Agency policy