About the role
Job Number: 260001XN
Primary Location: United States-California-San Diego
Organization: North Island
Come work for us as a Federal Employee, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families.
Job Summary:
As a sales associate you will be the face of our company, you get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:
Customer Service
- Proactively engage and make a connection with customers.
- Asking questions and listening to customers' needs.
- Directing customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card.
- Provide premier customer service.
- Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Organization
- Maintaining store appearance.
Sales
- Cross-selling products and knowing layout of the store.
- Make suggestions to customers on latest trends and current promotions based on customers' individual needs.
- Upselling products.
- Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs.
- Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customers.
- Completing various forms of paperwork, reports and reconciliation.
Inventory
- Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Dependability
- Adherence to assigned work schedule. Accurate and complete follow through on work assignments.
- Other Duties as assigned.
Qualifications Product Knowledge
Product Knowledge: Basic knowledge of products merchandise.
Experience: Retail experience preferred but not required.
Communication Skills: Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.
Mathematical Skills: Basic math functions such as addition, subtraction, multiplication and division.
Reasoning Ability: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
Physical Demands Work Environment: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
Other Skills: Enthusiastic, friendly and energetic with a desire to provide outstanding service.
Work Hours: Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.
This position may work across multiple departments based on business needs. The initial assignment will be in the Lawn and Garden Department.
By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:
- Paid Annual and Sick Leave
- Medical/Dental Insurance
- Flexible Spending Account
- Pension Plan
- 401K Savings Plan - Up to 3% Match
- Short Term Disability / Long Term Disability
- Life Insurance
- Pet Insurance
- Tax Free Shopping Privileges
- Free Bus Passes / Free Parking
- Discounted Tickets at MWR
- Access to Navy Lodge Hotels Worldwide
General Experience: 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
And Specialized Experience: 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience: Study completed in a college, university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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