SUPERVISORY IMMIGRATION SERVICES OFFICER

Duties

As a SUPERVISORY IMMIGRATION SERVICES OFFICER, you will:

• Conduct and oversee the planning of independent research concerning the eligibility entitlements of persons seeking immigration benefits, employment and/or legal status under the Immigration and Nationality Act.
• Research and make case determinations, hearing and adjudicating appeals, and make decisions on reopening cases and whether to reconsider cases. Appear in court as the representative of the DHS in naturalization proceedings and serve as an expert witness at exclusion and deportation hearings, as well as in other administrative or criminal proceedings.
• Direct and train staff who serve as primary contact for immigrants, aliens and others seeking information, assistance and/or guidance in applying for benefits and privileges under Immigration and Nationality laws and regulations. Provide technical and administrative advice to staff who examine applications and petitions for immigration benefits, supporting documentation and related files or automated records to determine whether requested actions meet governing regulations and to provide information and advisory services to various members of the public, attorneys, and Members of Congress. Respond to applicant's questions or resolve problems through the application of established methods and criteria without causing unnecessary delays to either the applicant or the organization.
• Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Listen to and resolve minor complaints from individual employees, as well as resolve group grievances involving non-supervisory subordinates.
• Plan work to be completed by subordinates, set and adjust short-term priorities, and set target dates for work completion. Accomplish work through coordination, direction, and oversight of subordinates and exercise significant responsibility in advising management officials.
• Evaluate and develop performance standards and assess work performance of subordinates.

Qualifications

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, equivalent to at least the GS-12 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:

• Making final determinations on difficult and sensitive immigration benefits cases that are discretionary, precedent-setting, highly visible, and are of great importance to the agency;
• Rendering immigration benefits decisions that have substantial impact to a wide range of agencies at the federal, state and local levels;
• Analyzing new immigration benefits regulations and complex technical amendments as well as procedures for making final determinations on applications/petitions for immigration benefits.

Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please be clear and specific when describing your work history as we cannot make assumptions regarding your experience. Your application will also be rated and ranked among others based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information:

• Job Title (include series and grade if Federal Job)
• Duties (be specific in describing your duties)
• Employer's name and address
• Supervisor name and phone number
• Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
• Start and end dates for each grade/pay level if you've held a federal position.
• Full-time or part-time status (include hours worked per week)
• Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Federal Experience
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience)
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.