Supervisory Contact Representative

Duties

The position description number for this position is 28B34S. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search

This is a developmental position leading to the full performance level of GS-12. Closer supervision and technical guidance and/or on-the-job training are provided. Duties are gradually broadened so the incumbent is eventually performing all of the duties of the full performance level, position description number 28B34S.

At the full performance level, the incumbent provides first line supervision and technical direction over the workload processing, procedures, systems, security and personnel in a unit of an SSA Office of Central Operations (OCO), Office of Earnings and International Operations (OEIO), Wilkes-Barre Data Operations Center (WBDOC), Customer Service Branch (CSB).

Qualifications

For GS-09: Applicants must have 52 weeks of specialized experience at the GS-08 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Examples of specialized experience include work that has provided a good working knowledge of SSA-administered programs and automated systems; communicating orally with SSA customers to explain, obtain, and/or provide program information; and conveying information in writing.

For GS-11: Applicants must have 52 weeks of specialized experience at the GS-09 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Examples of specialized experience include work that has provided a good working knowledge of SSA-administered programs and automated systems; communicating orally with SSA customers to explain, obtain, and/or provide program information; conveying information in writing; and researching, reviewing, and/or analyzing administrative/program/workload matters.

For GS-12: Applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Examples of specialized experience include work that has provided a good working knowledge of SSA-administered programs and automated systems; communicating orally with SSA customers to explain, obtain, and/or provide program information; conveying information in writing; researching, reviewing, and/or analyzing administrative/program/workload matters; and controlling, monitoring, organizing and/or prioritizing work.
Qualification requirements must be met by the closing date of this announcement.

Time in grade requirement must be met by the closing date of this announcement.
For GS-09: Applicants for promotion must have 52 weeks at GS-08.
For GS-11: Applicants for promotion must have 52 weeks at GS-09.
For GS-12: Applicants for promotion must have 52 weeks at GS-11**.**

Education

For GS-9: Masters or equivalent graduate degree, or successful completion of at least two academic years of progressively higher graduate education in a field that is directly related to the position, or LL.B. or J.D. in a field that is directly related to the position.

For GS-11: Ph.D. or equivalent doctoral degree, or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M. in a field that is directly related to the position.

For GS-12: Generally, education is not creditable at this grade level.

Combining Education and Experience: Experience and education as described above may be combined to meet the minimum qualification requirements. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11.

Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.