Supervisor, Operations

About This Role

This role is for an Operations Supervisor to launch a new card grading operation for the Beckett team in Tigard, Oregon. The position oversees the entire card grading process, from receiving to shipping, and offers an exciting opportunity to be among the first employees in a new office space within a rapidly expanding team. The supervisor will report to the Operations Manager and work on-site Monday through Friday.

Responsibilities

• Ensure that the department meets projected quarterly revenue and profit goals through motivating, coaching, and training employees
• Implement and enforce policies and procedures to optimize maximum productivity
• Organize the workflow and ensure that employees understand their duties and delegated tasks; establish daily objectives and weekly schedules
• Monitor employee productivity
• Coach, counsel, and discipline employees, providing constant feedback and evaluation; make recommendations for promotions to Operations Manager
• Resolve discrepancies with submissions by using standard operating procedures, including calling or emailing customers
• Track and create KPIs and Metrics monthly to be submitted to management; work cross-functionally with other departments
• Occasionally travel to trade shows and events on the West coast over the weekend to support on-site grading operations

Requirements

• Proficient in Microsoft applications (Word, Excel, Outlook, Office 365)
• Must be able to multi-task and manage time efficiently, prioritizing work
• Strong organizational skills to achieve production goals and maximize productivity
• Balance team and individual responsibilities, ability to work in a positive team environment
• Works well under pressure
• Quickly and accurately identify and resolve problems with limited supervision
• Proven experience as supervisor or relevant role
• Bachelor’s degree required

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: Competitive 401k matching plan
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts
• Fun Working Environment: Team members are invited to participate in celebrations, holiday events, and team building activities