Supervisor, Operations

About This Role

This role is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. It translates network strategy into real-world execution, balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment. As Roadrunner continues to scale its Smart Network™, this position plays a key role in protecting shipment integrity, optimizing load flow, and maintaining operational consistency across linehaul and local delivery functions.

Responsibilities

• Oversee daily dock operations including load planning, freight handling, and linehaul coordination
• Ensure freight is processed accurately with proper routing, documentation, and data entry
• Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling
• Step into operational roles, including forklift operations, when needed to maintain continuity
• Monitor daily operating costs and identify opportunities to improve efficiency and margin performance
• Support budget attainment through effective labor utilization, contractor coordination, and workflow management
• Ensure billing, rating, payroll, and administrative processes are completed accurately and on time
• Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards
• Support contractor compliance including equipment standards, qualification requirements, and operational procedures
• Enforce freight security protocols and ensure adherence to company and regulatory policies
• Supervise, coach, and direct service center personnel with clear expectations and accountability
• Provide real-time feedback, performance management, and development support
• Foster a culture of ownership, teamwork, and operational excellence through visible leadership
• Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement
• Communicate effectively with corporate teams, customers, and external partners
• Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

Requirements

• Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
• Experience in transportation, LTL, warehouse, or service center operations preferred
• Demonstrated ability to supervise, train, and evaluate team members
• Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling
• Forklift certification (or ability to obtain)
• Solid analytical and mathematical skills with the ability to interpret operational and financial data