Supervisor, Operations

About This Role

This Supervisor, Project Management role involves creating and orchestrating workflows across Data Science, Audience Strategy, and Business Strategy pillars for the VM1 Verizon team. The position suits a highly organized, proactive, and solutions-oriented individual who can bring structure to ambiguity and identify process improvements to increase team effectiveness.

Responsibilities

• Own and drive projects from intake through completion using a Kanban-based tracking system to maintain clear timelines and accountability
• Proactively monitor project health to identify and resolve risks, bottlenecks, and dependencies
• Facilitate project prioritization conversations and help teams distinguish urgent versus other important work
• Actively evaluate project backlogs to align cross-functional stakeholders on true priorities, shield the team from false urgencies, and ensure balanced delivery across data science and strategy pipelines
• Serve as the primary point of contact for internal and client communications
• Intercept and triage inbound requests, confirm receipt, verify if within or out of scope, establish immediate next steps, and mobilize necessary stakeholders
• Own the project lifecycle from initiation to final QA
• Establish standardized communication frameworks to streamline cross-functional follow-ups and drive decision-making
• Serve as a central coordinator across cross-functional teams including Audience Strategy, Data Science, Business Strategy, Analytics, Epsilon, Media Strategy, and Investment teams
• Proactively follow up with stakeholders to ensure deliverables, reporting requirements, and project milestones are completed on schedule
• Drive accountability across teams by identifying overdue actions, escalating risks, and maintaining visibility into project progress
• Drive progress across multiple strategic pillars without needing to attend every meeting
• Maintain full control and team accountability through clear, effective tracking systems
• Manage recurring and ad hoc deliverables, reporting cadences, and audience platforms
• Evaluate existing workflows and proactively identify opportunities to improve efficiency, communication, and project execution
• Design, manage and optimize scalable process workflows for cross-functional handoffs
• Establish SOPs or repeatable agency playbooks and workflows for how technical AI/ML data science teams hand off work to cross-functional teams
• Maintain governance frameworks that improve transparency, prioritization, and resource planning

Requirements

• 3–5+ years of project or program management or client operations experience within a fast-paced media, marketing, or advertising agency environment