Supervisor, Operations

About This Role

This role provides assistance in managing the efficient operations of a major shopping center, including small project management. It involves directing and coordinating staff activities and services from architects, consultants, contractors, and suppliers.

Responsibilities

• Provide regular feedback through status meetings, objective setting sessions, performance appraisals, coaching, counseling, discipline, and developmental project assignments
• Manage the activities of all direct reports to ensure timely achievement of department goals within prescribed policies, procedures, and standard business practices
• Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes
• Hire, train, and supervise staff by conducting the hiring process in accordance with Human Rights requirements, providing necessary orientation and training, and reviewing activities daily to ensure all staff complete responsibilities in accordance with CF standards
• Assist in the preparation and implementation of annual operating expense and capital budgets by reviewing past expenses, determining future needs of the Centre, and gathering information for accurate forecasting
• Coordinate the completion of all scheduled and unscheduled maintenance work by scheduling daily assignments and delegating to the appropriate maintenance team member
• Oversee all construction performed by external trade contractors by utilizing knowledge of trades and regularly supervising procedures to ensure work is completed on time, within Building Code requirements, and in accordance with CF standards
• Order necessary parts and services required to maintain efficient operation of the Centre by determining needs, researching price and quality, following appropriate purchasing procedures, and accurately coding and signing invoices for payment
• Prepare accurate and concise reports by collecting and compiling relevant data into summary form and forwarding to appropriate parties on a timely basis
• Follow and enforce all safety procedures by participating in safety training and ensuring adherence to all legislative requirements
• Identify specifications and secure quotations for specialized services or repairs by contacting appropriate sub-contractors, discussing work to be performed, and coordinating and overseeing the work performed
• Maintain programs, along with the Chief Engineer and other Operations Managers, related to HVAC, preventative maintenance, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot and roof maintenance and rehabilitation, life safety systems, cleaning operations, tenant coordination, and other pertinent aspects of physical operations
• Secure CF property against loss due to theft, fire, liability claims, and prosecutions resulting from operations by ensuring all health, safety, and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner