Supervisor Fulfillment Center

About This Role

This night-shift supervisor role in a fulfillment center involves leading a team of hourly associates to achieve performance goals, productivity, accuracy, and quality control standards. The supervisor will partner with other leadership to ensure outstanding customer service, drive efficiency, and foster a positive associate experience. The role suits a leader who can motivate a team, make process improvements, and ensure safe work practices within a dynamic supply chain environment.

Responsibilities

• Motivate and manage hourly associates to achieve performance goals, productivity, accuracy, and quality control standards
• Lead the team in ensuring the daily, weekly, and monthly planning of departments
• Make recommendations and improvements to department processes and procedures
• Participate in the hiring, training, and coaching of associates
• Use operational reports to evaluate department performance and ensure expectations are met
• Collaborate with the Fulfillment Center Team Manager and other management to operate within all guidelines and partner for success
• Ensure safe work practices and embrace and foster the safety culture

Requirements

• Ability to accurately calculate, plan, and adjust headcount required to meet department objectives
• Ability to foster communication and teamwork among staff and to collaborate with all members of the team, at all levels, to ensure successful customer outcomes
• Understanding of and ability to use Fulfillment/Distribution technology (i.e., WMS where appropriate, hardware and software components)
• Ability to adopt safety procedures quickly and ensure safe work practices
• Ability to demonstrate analytical thinking and problem-solving
• Inclusive nature that seeks common ground, listens to others, and advocates for the best solutions for the customer and for employees
• Commitment to lead by example and to a growth mindset as a leader, customer advocate, and contributor
• Ability to be comfortable working in a warehouse environment with seasonal temperature variations
• Ability to open and close the building
• May be a key holder
• Basic English language skills (both verbal and written)
• High school diploma or general education degree (GED)
• 1+ year of experience working in a warehouse environment
• Ability to pass a drug screen to the extent legally permissible
• Ability to lift, lower, push, pull, or carry product up to a maximum of 70 pounds by hand

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)