Supervisor

About This Role

This Supervisor role is a key leader supporting the CVS Store Management team, driving store execution and performance while building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not on-site, the Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew by assigning, directing, and following up on all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems, and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Execute the displays, sign, and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Requirements

• Deductive reasoning ability, analytical skills, and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Nice to have:

• Experience as a retail supervisor

Benefits

• Employee discount
• Flexible schedule
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs

Important Details

• Schedule: flexible, including some early morning and weekend shifts, with overtime as needed

About the Company

CVS Health® is building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience. They are committed to fostering a workplace where every colleague feels valued and belongs, helping to simplify health care one person, one family, and one community at a time.