Supervising all assigned areas and ensuring compliance with company policies regarding customers, associates, and merchandising is the core of this role. The Supervisor will learn all phases of store operations and will be responsible for leading the entire store operation in the absence of the Store Manager to ensure company standards and best practices are met.
Responsibilities
Lead all company best practices and maximize productivity by minimizing steps and touches while working
Assist in the analysis of store reports to evaluate controllable expenses and overall store performance
Communicate any variances to company standards to the Store Manager
Ensure proper scheduling of associates to meet business objectives
Ensure compliance with all State, Local, and Federal regulations
Accept special assignments as directed by Leadership
Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed
Assist in recruiting, hiring, training, and developing non-exempt associates
Ensure compliance of Ross personnel policies and procedures
Assist with associate relations issues by communicating any incidents to the Store Manager or District Manager as needed
Assist in the management of and continuous monitoring of actual expenditures to be within budget
Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
Understand that safety is the number one priority and practice safe behaviors in everything they do
Ensure all associates understand and can execute emergency operating procedures
Maintain adherence to company safety policies and ensure the safety of associates and customers
Assist in the facilitation of monthly safety meetings
Treat all customers, associates, and other leaders with respect
Demonstrate courtesy, friendliness, and professionalism at all times
Recognize associates using company recognition programs
Execute customer service programs and merchandise presentation programs through associate training and program supervision
Supervise and coach retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
Represent and support the company brand at all times
Maintain and model a professional appearance, in accordance with the company dress code
Reinforce the company dress code at all times
Manage store to ensure a clean, neat, easy-to-shop environment
Maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross associates
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice
Ensure merchandise is presented and organized according to company merchandising guidelines
Urgently manage merchandise processing to the sales floor within the expected company timeframe
Assist with training associates on Loss Prevention awareness and store shortage goals
Demonstrate integrity and honesty in all interactions with associates and customers
Safeguard confidential information, cash and credit card information, and merchandise
Understand and comply with the Loss Prevention Awareness Program and is responsible for store Loss Prevention which includes maintaining a large customer service presence on the sales floor, customer and associate engagement, and heightened Loss Prevention awareness
Assist in leading the annual inventory process including preparation and execution of inventory guidelines
Monitor mark-out-of-stock policy to ensure proper administration
Ensure Public View Monitor (PVM) system is maintained properly
Requirements
Two or more years of store or Assistant Store Manager experience in a retail environment
Ability to supervise, motivate, and communicate positively to store associates at all levels
Ability to handle multiple tasks, prioritize those tasks, give direction, and follow through to completion
Ability to set priorities and exercise independent judgment
Maintain high quality of customer service
Fluency in English
Ability to work evenings and weekends
Ability to perform basic mathematical calculations commonly used in retail environments
Ability to use all store equipment, including PDTs, registers, and PC as required
Ability to spend up to 100% of working time standing, walking, and moving around the store
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies
Benefits
Health insurance
Paid time off
Supervisory Responsibilities
Direct supervision of all non-exempt associates
About the Company
Ross is a leading off-price retail chain with over 2,200 stores. With 2023 revenues of $20.4 billion, it is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for its teams. The corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide.
