Supervisor, Entertainment

About This Role

Supervising entertainment involves coordinating and executing live events across the property, including Hard Rock Live. This full-time leadership role manages event logistics, artist services, and show execution, collaborating with the Director of Entertainment and other departments. It suits a candidate with strong independent decision-making skills and the ability to manage complex logistics in a fast-paced environment.

Responsibilities

• Assist the Director of Entertainment in managing artist contracts, show riders, advance materials, and internal paperwork
• Assist in coordinating artist hospitality, dressing rooms, catering, transportation, security, merchandise needs, meet & greets, and credentialing
• Assist with the development and review of event layouts, production schedules, and occupancy plans in compliance with fire codes and venue guidelines
• Maintain accurate booking calendars, show folders, ticket hold sheets, profit/loss statements, and department files
• Support day-of-show operations by acting as the on-site representative for the Entertainment Department, facilitating communication between departments and resolving real-time issues
• Help prepare artist settlements, production advance documents, and wrap reports
• Coordinate usher, box office, merchandise, and other event staffing assignments in collaboration with department supervisors
• Work closely with box office personnel and ticketing partners on event builds, ticket scaling, reporting, and guest list management
• Track and maintain artist memorabilia and show assets for use throughout the property
• Communicate clearly with internal and external stakeholders as well as production teams, artist representatives, and vendors to ensure smooth event execution
• Monitor event readiness, including the completion of setups, crowd flow planning, signage, credentials, and front-of-house coordination
• Order, inventory, and maintain departmental supplies
• Assist in reviewing marketing and promotional opportunities related to shows, pre-sale announcements, or on-sale logistics
• Participate in interdepartmental planning meetings for upcoming events and special projects
• Perform other duties as assigned in support of Entertainment Department objectives

Requirements

• Minimum 3 years of experience in live event production, venue operations, or entertainment administration
• Knowledge of artist contracts, riders, ticketing systems, hospitality, and venue logistics required
• Must be 21 years of age or older

Nice to have:

• Bachelor’s degree in business, Entertainment, Hospitality, or related field
• Previous experience in a casino, resort, theater, or concert venue setting