Supervisor, Entertainment

About This Role

This full-time leadership role supports the day-to-day coordination and execution of live entertainment events, including those at Hard Rock Live. The position involves managing event logistics, artist services, administrative support, and show execution in collaboration with the Director of Entertainment and other departments. It requires strong independent decision-making and sound judgment to manage complex logistics in a fast-paced environment.

Responsibilities

• Assist the Director of Entertainment in managing artist contracts, show riders, advance materials, and internal paperwork
• Assist in coordinating artist hospitality, dressing rooms, catering, transportation, security, merchandise needs, meet & greets, and credentialing
• Assist with the development and review of event layouts, production schedules, and occupancy plans in compliance with fire codes and venue guidelines
• Maintain accurate booking calendars, show folders, ticket hold sheets, profit/loss statements, and department files
• Support day-of-show operations by acting as the on-site representative for the Entertainment Department, facilitating communication between departments and resolving real-time issues
• Help prepare artist settlements, production advance documents, and wrap reports
• Coordinate usher, box office, merchandise, and other event staffing assignments in collaboration with department supervisors
• Work closely with box office personnel and ticketing partners on event builds, ticket scaling, reporting, and guest list management
• Track and maintain artist memorabilia and show assets for use throughout the property
• Communicate clearly with internal and external stakeholders as well as production teams, artist representatives, and vendors to ensure smooth event execution
• Monitor event readiness, including the completion of setups, crowd flow planning, signage, credentials, and front-of-house coordination
• Order, inventory, and maintain departmental supplies
• Assist in reviewing marketing and promotional opportunities related to shows, pre-sale announcements, or on-sale logistics
• Participate in interdepartmental planning meetings for upcoming events and special projects
• Other duties as assigned in support of Entertainment Department objectives

Requirements

• Minimum 3 years of experience in live event production, venue operations, or entertainment administration
• Knowledge of artist contracts, riders, ticketing systems, hospitality, and venue logistics required
• Must be 21 years of age or older and able to obtain any required licenses or certifications per regulatory requirements
• Highly organized, with strong attention to detail and follow-through