This full-time leadership role supports the day-to-day coordination and execution of live entertainment events, including Hard Rock Live. The position requires strong independent decision-making and sound judgment to manage complex logistics in a fast-paced environment. It involves managing event logistics, artist services, administrative support, and show execution in collaboration with the Director of Entertainment and other departments.
Responsibilities
Assist the Director of Entertainment in managing artist contracts, show riders, advance materials, and internal paperwork
Assist in coordinating artist hospitality, dressing rooms, catering, transportation, security, merchandise needs, meet & greets, and credentialing
Assist with the development and review of event layouts, production schedules, and occupancy plans in compliance with fire codes and venue guidelines
Maintain accurate booking calendars, show folders, ticket hold sheets, profit/loss statements, and department files
Support day-of-show operations by acting as the on-site representative for the Entertainment Department, facilitating communication between departments and resolving real-time issues
Help prepare artist settlements, production advance documents, and wrap reports
Coordinate usher, box office, merchandise, and other event staffing assignments in collaboration with department supervisors
Work closely with box office personnel and ticketing partners on event builds, ticket scaling, reporting, and guest list management
Track and maintain artist memorabilia and show assets for use throughout the property
Communicate clearly with internal and external stakeholders as well as production teams, artist representatives, and vendors to ensure smooth event execution
Monitor event readiness, including the completion of setups, crowd flow planning, signage, credentials, and front-of-house coordination
Order, inventory, and maintain departmental supplies
Assist in reviewing marketing and promotional opportunities related to shows, pre-sale announcements, or on-sale logistics
Participate in interdepartmental planning meetings for upcoming events and special projects
Provide leadership during events and help guide part-time, on-call, and front-of-house staff to ensure a high-quality guest and artist experience
Assist with event planning, ticketing, hospitality, guest services, and security coordination
Perform other duties as assigned in support of Entertainment Department objectives
Requirements
Minimum 3 years of experience in live event production, venue operations, or entertainment administration
Knowledge of artist contracts, riders, ticketing systems, hospitality, and venue logistics required
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Must be 21 years of age or older and able to obtain any required licenses or certifications per regulatory requirements
Highly organized, with strong attention to detail and follow-through
Excellent interpersonal skills and ability to communicate effectively across teams and with visiting productions
Calm under pressure, able to troubleshoot during live events and high-volume environments
Proficient in Microsoft Office; comfortable working with event documentation, diagrams, and operational tools
Ability to manage multiple priorities and adjust to changing needs on show days
Comfortable leading briefings and directing part-time or on-call staff during events
Must be able to stand, walk, and move throughout venue spaces for extended periods during events
Able to lift and move up to 25 lbs. and assist with light event setup tasks when necessary
Must be comfortable working in environments with loud music, flashing lights, and large crowds
Nice to have:
Bachelor
Previous experience in a casino, resort, theater, or concert venue setting
Familiarity with Ticketmaster (Host, TM1, or Archtics)
Benefits
Comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance
Important Details
Schedule: Evenings, weekends, and holidays required based on event calendar
About the Company
Our team members are the key to our company
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